Author Topic: Reply to customer not working  (Read 286 times)

pellegrinoL

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Reply to customer not working
« on: December 13, 2018, 14:27:05 pm »
Hi,

since few days when I receive the order mail or the question on a product, when i click on reply, there is may email, not the customer client.
I am using, VM 3.4.2 and Joomla! 3.8.13


In attached there is configuration.

Best

jenkinhill

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Re: Reply to customer not working
« Reply #1 on: December 13, 2018, 16:06:54 pm »
Works OK for me in VirtueMart 3.4.3 (but has worked in all previous versions). The reply-to address is set to that of the shopper/enquirer. Are you using default VM templates? If not then test using Protostar.
Kelvyn

Jenkin Hill Internet,
Lowestoft, Suffolk, UK

Unsolicited PMs/emails will be ignored.

Please mention your VirtueMart, Joomla and PHP versions when asking a question in this forum

Currently using VM 3.4.3.9989 on Joomla 3.9.1 PHP 7.0.32
Testing VM 3.4.3.9993 on Joomla 3.9.1

pellegrinoL

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Re: Reply to customer not working
« Reply #2 on: December 17, 2018, 10:57:52 am »
Hi,

thanks for your kindly answer.
I am using a custom template, but it worked until a few days ago... I have tried to place an order with protostar template, but I had tha same problem. It looks very strange.


pellegrinoL

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Re: Reply to customer not working
« Reply #3 on: December 28, 2018, 12:23:57 pm »
Hi,

I am trying several options, but I am becoming crazy.

If i Select "use vendor email"I get the email as I would, but answering the email is mine see attached.
If is eliminate my email address i receive the email from Root User <root@localhost.ad.aruba.it> and the answer  email is the customer email, see attched...
so what's wrong?'