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Solved: Getting Internal Server Error on order verification

Started by The Yellow Fellow, October 26, 2018, 16:56:29 PM

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The Yellow Fellow

J 3.8.13 / VM 3.4.2 / PHP7.2.10

I'm experiencing an issue that when a user clicks the Verify order button, after a 30 second timeout they get a 500 Internal Server Error.
I've set shipping and payment to automatic default (payment is handled outside VM afterwards)

In my webserver error log there's:
mod_fcgid: read data timeout in 45 seconds, referer: [MY CART URL]
End of script output before headers: index.php, referer: [MY CART URL]

I've tried reverting back to VM 3.4.0 or PHP5 but that didn't help...

Any ideas?

GJC Web Design

GJC Web Design
VirtueMart and Joomla Developers - php developers https://www.gjcwebdesign.com
VM4 AusPost Shipping Plugin - e-go Shipping Plugin - VM4 Postcode Shipping Plugin - Radius Shipping Plugin - VM4 NZ Post Shipping Plugin - AusPost Estimator
Samport Payment Plugin - EcomMerchant Payment Plugin - ccBill payment Plugin
VM2 Product Lock Extension - VM2 Preconfig Adresses Extension - TaxCloud USA Taxes Plugin - Virtuemart  Product Review Component
https://extensions.joomla.org/profile/profile/details/67210
Contact for any VirtueMart or Joomla development & customisation


The Yellow Fellow

I solved it!
Turns out not being able to send the confirmation emails caused the timeout. I changed the joomla mail settings to use phpmailer (the test site on my dev web server uses smtp) and it works.