Author Topic: PayPal payments not taking customers to paypal site  (Read 175 times)

mjweb

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PayPal payments not taking customers to paypal site
« on: June 28, 2018, 14:26:02 pm »
hi folks, i updated everything yesterday (new joomla, new virtuemart) and thought I got everything running ok but noticed no paypal orders were coming in.. i saw a bunch on our site that were not completed so i tried doing a test order myself and when you click confirm purchase, it just says Thank You, it does not take you to the paypal site.  I tried deleting the payment option and putting it back in again (vm payment-paypal). Thank you

ProRaceSupply

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Re: PayPal payments not taking customers to paypal site
« Reply #1 on: June 28, 2018, 15:49:12 pm »
Have you checked for console errors in the browser?  Looked at your log files?

mjweb

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Re: PayPal payments not taking customers to paypal site
« Reply #2 on: June 28, 2018, 17:20:47 pm »
i don't see any errors when i turned on debugging, it looks like it thinks it is going to paypal but then it doesn't actually go and just posts Thank You.

jenkinhill

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Re: PayPal payments not taking customers to paypal site
« Reply #3 on: June 28, 2018, 17:55:34 pm »
Which PayPal payment option? Are you using a third party template or one-page checkout?

There are a couple of previous reports of a similar issue:
http://forum.virtuemart.net/index.php?topic=134736.msg468568#msg468568
http://forum.virtuemart.net/index.php?topic=121779
http://forum.virtuemart.net/index.php?topic=126506.msg476306#msg476306
Kelvyn

Jenkin Hill Internet,
Lowestoft, Suffolk, UK

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Please mention your VirtueMart, Joomla and PHP versions when asking a question in this forum

Currently using VM.3.2.15.9866 on Joomla 3.8.10 PHP 7.0.30

Testing VM.3.2.15.9898 on J3.8.10

mjweb

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Re: PayPal payments not taking customers to paypal site
« Reply #4 on: June 28, 2018, 18:12:24 pm »
thank you for the links, I'll check those out right now

mjweb

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Re: PayPal payments not taking customers to paypal site
« Reply #5 on: June 28, 2018, 19:16:37 pm »
not having any luck here.. trying all sorts of things, any ideas for me to try?   i turned on and off the one page checkout with no luck, i tried checking and unchecking the virtuemart css, and when it is on, it 'attempts' to try to connect to paypal and it then says please wait while redirecting, but just a blue spinning circle that spins and goes no where.

kishoreonwork

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Re: PayPal payments not taking customers to paypal site
« Reply #6 on: June 28, 2018, 21:24:24 pm »
The redirection to paypal website is done with javascript , It looks like javascript is not submitting the form or there is some javascript error.
Can you provide a link to the website to test the issue. You can also send me PM if you don't  want to publically disclose the website.

Thanks
Kishore
I am available for paid joomla and virtuemart consulting.
http://www.kishoreweblabs.com/
skype kishore2607