Author Topic: Send email to the buyer but not to the seller {solved. wrong vendor set}  (Read 348 times)

jesussuarez

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Hello.

I have Joomla 3.8.7 with VM 3.2.14

I have the problem that the customer recieve correctly the confirmation email, but vendor do not recieve anything :-(
Please, see the attached image for view my configuration

Please, someone can help me?

Thank you very much :-)

jenkinhill

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Kelvyn

Jenkin Hill Internet,
Lowestoft, Suffolk, UK

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jesussuarez

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Re: Send email to the buyer but not to the seller
« Reply #2 on: May 26, 2018, 13:42:38 pm »
Hi jenkinhill

Thank's for your reply

In the other post you say:
Maybe try changing the setting "Use the vendor email address" in Configuration/Email Settings

I check the option "Use the vendor email", but I do not recieve any email as vendor :-(

Any other idea ?

Thank you very much

Best regards jenkinhill

jenkinhill

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Re: Send email to the buyer but not to the seller
« Reply #3 on: May 26, 2018, 14:52:49 pm »
Do you get "ask question" email?
Kelvyn

Jenkin Hill Internet,
Lowestoft, Suffolk, UK

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jesussuarez

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Re: Send email to the buyer but not to the seller
« Reply #4 on: May 26, 2018, 16:18:29 pm »
Do you refer this?

Please, see the image attached

jenkinhill

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Re: Send email to the buyer but not to the seller
« Reply #5 on: May 26, 2018, 18:09:40 pm »
This:

Kelvyn

Jenkin Hill Internet,
Lowestoft, Suffolk, UK

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jesussuarez

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Re: Send email to the buyer but not to the seller
« Reply #6 on: May 27, 2018, 01:40:14 am »
No, I have'nt it

jenkinhill

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Re: Send email to the buyer but not to the seller
« Reply #7 on: May 27, 2018, 11:26:44 am »
What? You have not turned it on - or it is turned on but when used email is not sent top the vendor?
Kelvyn

Jenkin Hill Internet,
Lowestoft, Suffolk, UK

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jesussuarez

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Re: Send email to the buyer but not to the seller
« Reply #8 on: May 27, 2018, 11:56:51 am »
Hello Jenkinhill

Is turned Off. I do'nt need this feature, but the email that I'm not recieving is the confirmation email of the order
In all my post I refer to the order confirmation email, not to the "Ask a question" email ;-)

The person that make an order (Shopper) recieve the order confirmation email correctly, but I, as a vendor, don't recieve the order confirmation email :-(

I check all the order status configuation, I check possible problems in the server, I probe with others emails, with the same result (The system is not sending the order confirmation email to vendor)

Any idea about the issue?

Thank you very much Jenkinhill

jenkinhill

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Re: Send email to the buyer but not to the seller
« Reply #9 on: May 27, 2018, 12:35:31 pm »
The ask question facility allows you to check if the mail issue is specific only to orders or to a wider issue affecting VM sent mail. So turn it on and try it.
Kelvyn

Jenkin Hill Internet,
Lowestoft, Suffolk, UK

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jesussuarez

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Re: Send email to the buyer but not to the seller
« Reply #10 on: May 28, 2018, 01:27:12 am »
SOLVED :-):-):-)

HERE I FIND THE SOLUTION:
https://forum.virtuemart.net/index.php?topic=138376.0

Thank's for all Sir. Jenkinhill :-)