Author Topic: Sold Out message after order payment  (Read 674 times)

2cool

  • Jr. Member
  • **
  • Posts: 164
Sold Out message after order payment
« on: April 14, 2018, 10:46:45 am »
Hi,
Recently I have some questions of customers about their order.
This happens when they order the last product from the store.
After that it is still visible but with message 'sold'
But the weird thing is these customers get a message after payment confirming order this products is 'sold'

So they ask if they will recieve their product...

I'm not shure if there's a setting that's causing this?
It started after update to VirtueMart 3.2.12
Joomla! 3.8.6

Hope someone can tell me what's causing this.

Thanks and regards,
Pas


2cool

  • Jr. Member
  • **
  • Posts: 164
Re: Sold Out message after order payment
« Reply #1 on: April 18, 2018, 09:46:00 am »
Right now I know exactly what happens.

After customer confirmed his order from ideal payment they return to vm cart.
The cart is empty but then gives a system message the product (they just bought) is not available ?

This is confusing for customers, the think they paid for something that's not in stock.

how can this be fixed?

Regards,
pas

2cool

  • Jr. Member
  • **
  • Posts: 164
Re: Sold Out message after order payment
« Reply #2 on: April 18, 2018, 15:16:26 pm »
Found someone else with same problem....
http://forum.virtuemart.net/index.php?topic=135092.msg469940#msg469940

Not sure if this could be a solution or is this already fixed in VirtueMart 3.2.12???

Thanks,

Pas

jenkinhill

  • UK Web Developer & Consultant
  • Global Moderator
  • Super Hero
  • *
  • Posts: 26907
  • Always on vacation
    • Jenkin Hill Internet
Re: Sold Out message after order payment
« Reply #3 on: April 18, 2018, 16:03:38 pm »
Latest version is VM3.2.14  Have you checked that?  I don't use VM stock control.
Kelvyn

Jenkin Hill Internet,
Lowestoft, Suffolk, UK

Unsolicited PMs/emails will be ignored.

Please mention your VirtueMart, Joomla and PHP versions when asking a question in this forum

Currently using VM.3.2.15.9866 on Joomla 3.8.10 PHP 7.0.30

Testing VM.3.2.15.9898 on J3.8.10

2cool

  • Jr. Member
  • **
  • Posts: 164
Re: Sold Out message after order payment
« Reply #4 on: April 18, 2018, 17:07:53 pm »
Thanks,
Just did but can't see this exact issue in fix log.
Also it seems this happen since update to 3.2.12.

Regards,
Pas

2cool

  • Jr. Member
  • **
  • Posts: 164
Re: Sold Out message after order payment
« Reply #5 on: May 09, 2018, 12:42:42 pm »
Does anyone know if this was an issue in VirtueMart 3.2.12
And is this fixed in latest version?

If not how could this be solved...

Thanks and Regards,
Pas

2cool

  • Jr. Member
  • **
  • Posts: 164
Re: Sold Out message after order payment
« Reply #6 on: May 30, 2018, 11:00:46 am »
Problem still occurs about the sold out message after order.

Also noticed with some orders products stay in cart after payment?

Could anyone tell me what could cause this.

Are these issues fixed/improved in the VM3.2.14 update?

Thanks in advance,
Pas

aftertaf

  • Jr. Member
  • **
  • Posts: 200
    • sO couture
  • VirtueMart Version: 3.2.14
Re: Sold Out message after order payment
« Reply #7 on: May 31, 2018, 02:29:48 am »
i think i have a similar issue, could be the same root cause...

http://forum.virtuemart.net/index.php?topic=140268.msg492927#msg492927
no fix yet AFAIK, as i'm on 3.2.14
Webmaster for my wife (link in my profile ;)
Extensions / plugins : POSForWebshops, TemplatecreatorCK ,MaximenuCK, and PageBuilderCK, VM BatchEdit Pro, VM CustomFilters Pro, Awocoupon Pro, slogin, supersaas,  among other things...
Joomla! 3.8.6//VM 3.2.14//PHP7.0.18 & mariadb 10.1.22 on Debian
big up to notepad++!!!!

2cool

  • Jr. Member
  • **
  • Posts: 164
Re: Sold Out message after order payment
« Reply #8 on: June 05, 2018, 17:24:54 pm »
Thanks for your feedback. But looks like a different issue but maybe related.

I temperately fixed mine by changing the standard text of the language file.

Hope someone can tell me how to fix this in a nice way.

Thanks,
Pas

Jörgen

  • Global Moderator
  • Full Member
  • *
  • Posts: 1538
    • Kreativ Fotografi
  • VirtueMart Version: 3.2.12
Re: Sold Out message after order payment
« Reply #9 on: June 05, 2018, 19:30:43 pm »
What PHP version Do You use ?

regards

Jörgen @ Kreativ Fotografi
Joomla 3.8.3
Virtuemart 3.2.12
Olympiantheme Hera (customized)