Author Topic: Sold Out message after order payment  (Read 132 times)

2cool

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Sold Out message after order payment
« on: April 14, 2018, 10:46:45 am »
Hi,
Recently I have some questions of customers about their order.
This happens when they order the last product from the store.
After that it is still visible but with message 'sold'
But the weird thing is these customers get a message after payment confirming order this products is 'sold'

So they ask if they will recieve their product...

I'm not shure if there's a setting that's causing this?
It started after update to VirtueMart 3.2.12
Joomla! 3.8.6

Hope someone can tell me what's causing this.

Thanks and regards,
Pas


2cool

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Re: Sold Out message after order payment
« Reply #1 on: April 18, 2018, 09:46:00 am »
Right now I know exactly what happens.

After customer confirmed his order from ideal payment they return to vm cart.
The cart is empty but then gives a system message the product (they just bought) is not available ?

This is confusing for customers, the think they paid for something that's not in stock.

how can this be fixed?

Regards,
pas

2cool

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Re: Sold Out message after order payment
« Reply #2 on: April 18, 2018, 15:16:26 pm »
Found someone else with same problem....
http://forum.virtuemart.net/index.php?topic=135092.msg469940#msg469940

Not sure if this could be a solution or is this already fixed in VirtueMart 3.2.12???

Thanks,

Pas

jenkinhill

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Re: Sold Out message after order payment
« Reply #3 on: April 18, 2018, 16:03:38 pm »
Latest version is VM3.2.14  Have you checked that?  I don't use VM stock control.
Kelvyn

Jenkin Hill Internet,
Lowestoft, Suffolk, UK

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Please mention your VirtueMart, Joomla and PHP versions when asking a question in this forum

Currently using VM3.2.14.9808 on Joomla 3.8.6 PHP 7.0.29

Testing VM3.2.14.9808 on J3.8.6

2cool

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Re: Sold Out message after order payment
« Reply #4 on: April 18, 2018, 17:07:53 pm »
Thanks,
Just did but can't see this exact issue in fix log.
Also it seems this happen since update to 3.2.12.

Regards,
Pas