Customers do not receive confirmation mail when they place an order.

Started by denharry, April 12, 2018, 10:27:31 AM

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denharry

Can someone help me? I have to take over this webshop? I did not build it myself. The webshop is not built up too logically, but I do not change that much. Customers do not receive confirmation mail when they place an order. What can I do about this or can someone help me?
https://www.triobaits.be/joomla/index.php/nl/
VirtueMart 3.2.14
joomla 3.8.6
php 7.0.28

jenkinhill

Usual reasons for not sending not email on ordering:

The payment plugin does not return a confirmed order status to VirtueMart.
The "Default Order Status to send email to shopper" is incorrectly set in VM Configuration/Emails.
Kelvyn
Lowestoft, Suffolk, UK

Retired from forum life November 2023

Please mention your VirtueMart, Joomla and PHP versions when asking a question in this forum

denharry

I have tried to change this but it remains the same. Can I do or try something else?

jenkinhill

Kelvyn
Lowestoft, Suffolk, UK

Retired from forum life November 2023

Please mention your VirtueMart, Joomla and PHP versions when asking a question in this forum

denharry

"Default Order Status to send email to shopper"
I put this on everything "select all"

jenkinhill

So most likely "The payment plugin does not return a confirmed order status to VirtueMart."   - check the status of the orders!

Does the vendor receives the order emails?
Kelvyn
Lowestoft, Suffolk, UK

Retired from forum life November 2023

Please mention your VirtueMart, Joomla and PHP versions when asking a question in this forum

denharry