Author Topic: Customers do not receive confirmation mail when they place an order.  (Read 317 times)

denharry

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Can someone help me? I have to take over this webshop? I did not build it myself. The webshop is not built up too logically, but I do not change that much. Customers do not receive confirmation mail when they place an order. What can I do about this or can someone help me?
https://www.triobaits.be/joomla/index.php/nl/
VirtueMart 3.2.14
joomla 3.8.6
php 7.0.28

jenkinhill

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Re: Customers do not receive confirmation mail when they place an order.
« Reply #1 on: April 12, 2018, 10:49:44 am »
Usual reasons for not sending not email on ordering:

The payment plugin does not return a confirmed order status to VirtueMart.
The "Default Order Status to send email to shopper" is incorrectly set in VM Configuration/Emails.
Kelvyn

Jenkin Hill Internet,
Lowestoft, Suffolk, UK

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Please mention your VirtueMart, Joomla and PHP versions when asking a question in this forum

Currently using VM.3.2.15.9866 on Joomla 3.8.10 PHP 7.0.30

Testing VM.3.2.15.9898 on J3.8.10

denharry

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Re: Customers do not receive confirmation mail when they place an order.
« Reply #2 on: April 12, 2018, 11:22:29 am »
I have tried to change this but it remains the same. Can I do or try something else?

jenkinhill

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Re: Customers do not receive confirmation mail when they place an order.
« Reply #3 on: April 12, 2018, 11:28:46 am »
Change what?
Kelvyn

Jenkin Hill Internet,
Lowestoft, Suffolk, UK

Unsolicited PMs/emails will be ignored.

Please mention your VirtueMart, Joomla and PHP versions when asking a question in this forum

Currently using VM.3.2.15.9866 on Joomla 3.8.10 PHP 7.0.30

Testing VM.3.2.15.9898 on J3.8.10

denharry

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Re: Customers do not receive confirmation mail when they place an order.
« Reply #4 on: April 12, 2018, 11:34:40 am »
"Default Order Status to send email to shopper"
I put this on everything "select all"

jenkinhill

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Re: Customers do not receive confirmation mail when they place an order.
« Reply #5 on: April 12, 2018, 12:51:44 pm »
So most likely "The payment plugin does not return a confirmed order status to VirtueMart."   - check the status of the orders!

Does the vendor receives the order emails?
Kelvyn

Jenkin Hill Internet,
Lowestoft, Suffolk, UK

Unsolicited PMs/emails will be ignored.

Please mention your VirtueMart, Joomla and PHP versions when asking a question in this forum

Currently using VM.3.2.15.9866 on Joomla 3.8.10 PHP 7.0.30

Testing VM.3.2.15.9898 on J3.8.10

denharry

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Re: Customers do not receive confirmation mail when they place an order.
« Reply #6 on: April 12, 2018, 14:34:56 pm »
The vendor receives the emails.