Author Topic: FancyBox problem - unable to close  (Read 82 times)


  • Beginner
  • *
  • Posts: 7
FancyBox problem - unable to close
« on: March 09, 2018, 11:15:40 am »
Hello, I'm preparing a VM site for my friend, and I have problem with displaying/scrolling product images. When I click on image, fancy box don't appear, and product image opens in new tab.

So I supposed that was some jquery conflict, so I installed jQuery Easy plugin. After some adjustments, product image appears as fancybox, but now I'm unable to go to next image or to close fancybox. It looks like freezed.

Does anyone know how to fix this?

my demo url:
VM version: 3.2.12
Joomla version: 3.8.5
PHP version : 7.1.15



  • UK Web Developer & Consultant
  • Global Moderator
  • Super Hero
  • *
  • Posts: 26637
  • Always on vacation
    • Jenkin Hill Internet
Re: FancyBox problem - unable to close
« Reply #1 on: March 09, 2018, 12:50:19 pm »
You have a JavaScript problem with the jquery.custom.fancybox.js file provided with youir template - you should ask the template developer, as this is not the default VirtueMart fancybox.

You should not use jQueryEasy with Joomla3+ as it causes more problems than it solves.

Jenkin Hill Internet,
Lowestoft, Suffolk, UK

Unsolicited PMs/emails will be ignored.

Please mention your VirtueMart, Joomla and PHP versions when asking a question in this forum

Currently using VM3.2.13.9772 on Joomla 3.8.6 PHP 7.0.27

Testing VM3.2.13.9778 on J3.8.6


  • Beginner
  • *
  • Posts: 7
Re: FancyBox problem - unable to close
« Reply #2 on: March 09, 2018, 13:58:52 pm »

Thank you very much for your answer. I discovered that conflict was made by default_images_additional.php file from overridden /html/com_virtuemart/productdetails/ folder.

Can you just explain me how did you discover that jquery.custom.fancybox-1.3.4.pack.js file caused the conflict? I used Console from Developer Tools to investigate, but I haven't notice that conflict at all...

Thanks again, really appreciate.