Author Topic: Second shipping method not working  (Read 423 times)

gofer123

  • Jr. Member
  • **
  • Posts: 178
Second shipping method not working
« on: March 02, 2018, 00:05:47 am »
Hi,
Having trouble getting a second shipping method to work. The first one is weight of .300 grams to 3kg That works fine but the second which is from 3.1kg to 5kg will not work and this message displays "We are sorry, no shipment method matches the characteristics of your order." I have followed this tutorial: https://www.youtube.com/watch?v=XDYzj1rawGM   to the letter but can't get it to work in the front end if I try and order goods that are over 3kg.
Would appreciate any advise, thanks.
PHP 7.0.23
Virtuemart VirtueMart 3.2.12
Joomla Joomla! 3.8.5

jenkinhill

  • UK Web Developer & Consultant
  • Global Moderator
  • Super Hero
  • *
  • Posts: 26848
  • Always on vacation
    • Jenkin Hill Internet
Re: Second shipping method not working
« Reply #1 on: March 02, 2018, 11:27:29 am »
Doublecheck check that both tabs for your two shipping methods are configured exactly the same except for Shipment Name, Lowest Weight and Highest Weight and that both methods are published.
Kelvyn

Jenkin Hill Internet,
Lowestoft, Suffolk, UK

Unsolicited PMs/emails will be ignored.

Please mention your VirtueMart, Joomla and PHP versions when asking a question in this forum

Currently using VM.3.2.15.9866 on Joomla 3.8.8 PHP 7.0.30

Testing VM.3.2.15.9866 on J3.8.8

gofer123

  • Jr. Member
  • **
  • Posts: 178
Re: Second shipping method not working
« Reply #2 on: March 02, 2018, 22:58:19 pm »
Thanks for the reply Kelvyn, checked all those settings and still no luck, will keep experimenting.
BTW as I'm using metric settings, should I select Kilograms or grams?
Cheers

gofer123

  • Jr. Member
  • **
  • Posts: 178
Re: Second shipping method not working
« Reply #3 on: March 02, 2018, 23:08:35 pm »
I fixed it!  I used Kilograms as before but changed the setting to 3.01 to 5000 rather than just 5.
Cheers

Studio 42

  • Contributing Developer
  • Sr. Member
  • *
  • Posts: 3039
  • Joomla & Virtuemart addon developper
    • Studio 42 - Virtuemart & Joomla extentions
  • VirtueMart Version: 2.6 & 3.0.x.y
Re: Second shipping method not working
« Reply #4 on: March 02, 2018, 23:10:42 pm »
Use for first
min weight 0.300 max weight 2.999
second
min weight 3.000 max weight 5
Note that if you have to accept more then 5 kg, then remove the max weight
If you have 2 products, weight is cumulated, eg 2x3kg = 6

gofer123

  • Jr. Member
  • **
  • Posts: 178
Re: Second shipping method not working
« Reply #5 on: March 02, 2018, 23:43:28 pm »
Thanks for that Studio 42, I mentioned in my previous post I used Kilo's but that turned out be unreliable so will try your solution. Much appreciated.
Cheers

gofer123

  • Jr. Member
  • **
  • Posts: 178
Re: Second shipping method not working
« Reply #6 on: March 03, 2018, 01:39:34 am »
That worked perfectly, many thanks.
Cheers