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Cart is empty after reopen browser

Started by Avexa, January 29, 2018, 00:32:48 AM

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Avexa

Hello,

I have discovered following thing - I go to shop -> add product to cart -> close browser -> open browser -> cart is empty. Is it correct behavior? Is is issue in my e-shop or is it virtuemart feature? Is any way how to remember items in cart for x-hours? Is any extension or so?

Thank you in advance.





Cococoder

The product you added to your cart are held in a cookie on your local machine. If the cart appears empty, the first thing to verify is that cookie are not cleared when the browser closed, manually or otherwise.

GJC Web Design

if u had registered/logged in the cart contents are remembered

there is also an abandoned cart extension
GJC Web Design
VirtueMart and Joomla Developers - php developers https://www.gjcwebdesign.com
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Avexa

And if am I not logged, no cart cortent is held? Isnt an issue? I would expect that cart will held content at least one session...but in my case nothing is held after browser is closed and then opened.

I have found any abandoned cart extensions, but please do you know, if they are able to hold content in session? Thank you in advance.

Quote from: GJC Web Design on January 29, 2018, 13:41:48 PM
if u had registered/logged in the cart contents are remembered

there is also an abandoned cart extension

jenkinhill

I have tested this already, unless you clear cookies the cart content is retained on simply closing the browser and re-opening it, even if a couple of days later.
Kelvyn
Lowestoft, Suffolk, UK

Retired from forum life November 2023

Please mention your VirtueMart, Joomla and PHP versions when asking a question in this forum

Milbo

It is not a cookie! It is one time stored in the session table. And when you are registered, it is stored in the cart table.
Should I fix your bug, please support the VirtueMart project and become a member
______________________________________
Extensions approved by the core team: http://extensions.virtuemart.net/

anantmaks

If allowed can I bring your attention to one of the topics I mentioned here:

https://forum.virtuemart.net/index.php?topic=139343.msg489483#msg489483

Also, to my knowledge, some worldwide trusted e-commerce like Magento and others also keeps cart data for guest users in their database, that helps them to build achieve additional functionalities of the abandoned cart. Why VirtueMart is only keeping it and taking it from the session.
Anant Garg
Ghaziabad, India

webkul

Hi,

Please have a look at our  Virtuemart Abandoned Cart,  https://store.webkul.com/Joomla-Virtuemart-Abandoned-Cart.html

Some of the features are:
Send auto-reminders about abandoned carts.
Use Virtuemart coupons only.
Virtuemart coupon applied to the cart will only be applicable to that cart.
Any change in the cart will remove the Virtuemart coupon from the cart.
Different email templetes for different stages like first-time email templete, reminder emil templete and Virtuemart coupon emil templete.
Track all abandoned carts of store users.
Easily create and edit email templates.

Avexa

Hello, I have already bought VM Abandoned Cart..but it doesnt solve my issue I guess, cart is still empty after reopen browser. Or is any way how to remmember the cart longer then in session?  Or cart is remembered only in logged users? There is many people who put items to cart afternoon and finish order on evening for example...

Milbo

The cart is stored as long the session lasts. That means, you could also increase the sessiontime to a day or so and then carts for guests are "automatically stored". But so long there exists no method, which uses a cookie to get an already stored cart. A non registered user should just register to get get such features.
Should I fix your bug, please support the VirtueMart project and become a member
______________________________________
Extensions approved by the core team: http://extensions.virtuemart.net/

Avexa

Hello, problem is when you want to use remarketing for cart. To target customers with remarketing is nonsense when they go back to e-shop with empty cart.

Btw I have this issue even when I have session time 2800 and storing it in DB. Or is any other setting how to remember the cart?

Thank you

GJC Web Design

There are plenty of 3rd party ext to deal with stuff like this - see Istraxx and DayCounts

and also concerns with auto saving carts without some sort of registration or permission with GDPR

Imagine it was saved as a browser cookie .. I am ordering ladies underwear ( again!)  - get interrupted - close the browser -- wife  goes on the family PC and goes to the same shop and finds my unfinished cart...
Must break quite a few privacy laws
The solution is as Max says to have the client register
GJC Web Design
VirtueMart and Joomla Developers - php developers https://www.gjcwebdesign.com
VM4 AusPost Shipping Plugin - e-go Shipping Plugin - VM4 Postcode Shipping Plugin - Radius Shipping Plugin - VM4 NZ Post Shipping Plugin - AusPost Estimator
Samport Payment Plugin - EcomMerchant Payment Plugin - ccBill payment Plugin
VM2 Product Lock Extension - VM2 Preconfig Adresses Extension - TaxCloud USA Taxes Plugin - Virtuemart  Product Review Component
https://extensions.joomla.org/profile/profile/details/67210
Contact for any VirtueMart or Joomla development & customisation

Studio 42

amazon use local or web storage for anonymous user for some datas. But this need specific javascipt(and cookies) and is only compatible with some browser see https://caniuse.com/#feat=namevalue-storage
Note that local storage have not same size limit for each browser and is not really GDPR compliant.

theopap

I had the same trouble and many more for a long time. The only extension that can save-recall the guest cart is VM Cart Auto Save that you can find here
https://www.web-expert.gr/el/joomla-extensions-gr/item/146-virtuemart-cart-autosave-joomla-abandoned-cart
If guest adds a product at the cart and closes the browser after he opens te browser again this extension recalls the products at the cart. It can also send mails for abandoned carts with coupons for abandoned cart and many more capabilities

pinochico

If You use One Page Checkout from Rupostel - https://www.rupostel.com, then you dont need Cart Autosave, the extension is in installation and with zhis you can have a lot of another function
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