Author Topic: confirmations mail aren't sent to owner or costumer  (Read 155 times)

arawolf

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confirmations mail aren't sent to owner or costumer
« on: October 04, 2017, 08:51:13 am »
The confirmation mails aren't sent to the owner or costumer. The VM version is 3.2.4. I also get the following error message : " vmError: The workflow for X or is unknown, take a look on model/orders function handleStockAfterStatusChanged " How can i fix these, i find people with the same problem on the net but no solution. Thnx

jenkinhill

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Re: confirmations mail aren't sent to owner or costumer
« Reply #1 on: October 04, 2017, 12:28:11 pm »
What is the returned order status? Does it exist in your order status list?  Is TCPDF installed? Do you have sufficient php memory?

As in this thread: http://forum.virtuemart.net/index.php?topic=133378.0  or   http://forum.virtuemart.net/index.php?topic=128079
Kelvyn

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arawolf

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Re: confirmations mail aren't sent to owner or costumer
« Reply #2 on: October 04, 2017, 13:25:10 pm »
hello
Thnx for the help
What is the returned order status? accepted by customer
 Does it exist in your order status list? yes 
Is TCPDF installed?  ? it's a joomla site with vm www.dkdecor.be
Do you have sufficient php memory? I think so, everything was fine aslong the site was on test modus.

GJC Web Design

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Re: confirmations mail aren't sent to owner or costumer
« Reply #3 on: October 04, 2017, 21:05:46 pm »
Quote
What is the returned order status? accepted by customer

Pending? pending never sends emails by design .. try another status?
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arawolf

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Re: confirmations mail aren't sent to owner or costumer
« Reply #4 on: October 04, 2017, 21:26:30 pm »
I don't understand. the status is accepted by costumer not pending.