The VM stopped working normally after upgrading to version 3.2.3.

Started by AnSit, June 23, 2017, 09:37:31 AM

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AnSit

After updating the VM to version 3.2.3 on all pages of the site, all the names of categories and products have completely ceased to display, and their number is shown to zero!
Help, please, to solve this global problem.

jenkinhill

What VM version did you update from? What Joomla version? Commercial template? Have you tried using Protostar? Single or multi-language?
Kelvyn
Lowestoft, Suffolk, UK

Retired from forum life November 2023

Please mention your VirtueMart, Joomla and PHP versions when asking a question in this forum

AnSit

I am very grateful to you, jenkinhill, for responding!
Updated the VM from 3.2.1 to 3.2.2. Further, the version of VM 3.2.3 tried - it did not help.
The last jumla version is 3.7.2.
The template is the most common, not commercial.  Yes, the Protostar template tried - it did not help - the same result.
One language.
Version PHP: 7.1.6

Milbo

Did you change your php version? There are always problems with php7.1
Should I fix your bug, please support the VirtueMart project and become a member
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Extensions approved by the core team: http://extensions.virtuemart.net/

AnSit

I have been using PHP version 7.1.6 for a long time. There were no problems with her.
I just tried 7.0 and 5.6.30 - no improvement - all the same problem.
Can you please tell me something else you can try?

AnSit

Milbo, jenkinhill, please tell me what to do next? The site and VM have long been not working at all. (

jjk

I'm not sure if I understand your problem correctly. If your category views do not display your products after the update, perhaps change your 'Enable legacy layouts' setting in VM configuration.
Non-English Shops: Are your language files up to date?
http://virtuemart.net/community/translations

jenkinhill

Kelvyn
Lowestoft, Suffolk, UK

Retired from forum life November 2023

Please mention your VirtueMart, Joomla and PHP versions when asking a question in this forum

AnSit

Thank you for your participation in my problem!
I turned on and turned off the option 'Enable legacy layouts' - nothing helps.

The template did not change and the configuration VM did not change at all until the update and after the updates.

Created new categories and new products and new menus - nothing helps. The names of categories and products are not displayed on all pages and the quantities for all products are shown blank.

What to do? Can I somehow send you a link to the site so you can see what the problem is?

jjk

You can post a link to your site here. Sometimes forum users get a better idea of what might be wrong if they can view the shop's frontend.
Did you clear all cache files when you tried different configuration settings?
Non-English Shops: Are your language files up to date?
http://virtuemart.net/community/translations

AnSit

I deleted the cache and tried different browsers.
Please take a look: https://troyandy.org.ua/catalog
The site is in Ukrainian, but I think you will understand the problem.

jjk

Very strange. Never saw that before. All product links are ...://troyandy.org.ua/catalog/all/404/-detail. Does that change if you disable SEF urls in Joomla and VM configuration? Perhaps leave SEF disabled for a while, so we can see the full non-SEF url.

Also please download and install the latest Ukranian language files from here: http://virtuemart.net/community/translations
Non-English Shops: Are your language files up to date?
http://virtuemart.net/community/translations

AnSit

Yes, it's extremely strange, considering that I did not change anything on the site and in the settings. Just updated the VM and Joomla to the latest versions. It's good that now you can personally see this.

I disabled SEO! References have changed but the result is the same.

Thanks for the link to the translation! Be sure to download and install properly but after correcting this incomprehensibly global problem.

What else can I do?

StefanSTS

Is there any SEO tool installed?

How does your .htaccess look like?

If the names are not displaying, what are the languages specified for Joomla, what are the "content languages" of Joomla. What are the languages specified in VM configuration?
Which backend language do you use?
Are the tables for every language in the database?

I guess, best would be, someone has a look into your backend. It is not a global problem, it's with your site.

Regards
Stefan
--
Stefan Schumacher
www.jooglies.com - VirtueMart Invoice Layouts

Please use only stable versions with even numbers for your live shop! Use Alpha versions only if you know what risk you are taking.

jjk

More questions ;)
What is the menu item type and and selected language for your 'Catalog' menu link?
Do you use the 'EFSEO' (component and plugin). A VM developer mentioned that he has seen a similar issue on a site using that yesterday.
Non-English Shops: Are your language files up to date?
http://virtuemart.net/community/translations