Author Topic: Virtuemart 3.8.8 customers and admin not getting order emails  (Read 739 times)

billo007

  • Jr. Member
  • **
  • Posts: 55
Virtuemart 3.8.8 customers and admin not getting order emails
« on: February 09, 2021, 00:24:25 am »
New website setup orders are working but not sending a confirmation email to shopper or admin. I check email settings and it is set to send email Default Order Status to send email to shopper and admin to all. I tested the ask a question form and it is being received if order status is updated it is sending an email. I am lost as to why the orders are not being sent with a confirmed status when the order is placed

jenkinhill

  • UK Web Developer & Consultant
  • Global Moderator
  • Super Hero
  • *
  • Posts: 28120
  • Always on vacation
    • Jenkin Hill Internet
Re: Virtuemart 3.8.8 customers and admin not getting order emails
« Reply #1 on: February 09, 2021, 10:43:42 am »
What order status is returned by your payment plugin?
Kelvyn

Jenkin Hill Internet,
Lowestoft, Suffolk, UK

Unsolicited PMs/emails will be ignored.

Please mention your VirtueMart, Joomla and PHP versions when asking a question in this forum

Currently using VirtueMart 3.8.9.10473 on Joomla 3.9.24 PHP 7.4.14

billo007

  • Jr. Member
  • **
  • Posts: 55
Re: Virtuemart 3.8.8 customers and admin not getting order emails
« Reply #2 on: February 13, 2021, 22:00:12 pm »
Confirmed, I think it is having issues with paypal plugin and IPN as i am getting many responses from paypal. Also when I confirm an order status manually the emails go out correctly. As is shown in the attached image getting numerous cofirmations from paypal luckily it's only actually charging once.

balistreri

  • Beginner
  • *
  • Posts: 1
    • 2 player games
Re: Virtuemart 3.8.8 customers and admin not getting order emails
« Reply #3 on: February 20, 2021, 08:06:07 am »
but how can we do it when there are so many orders? it will take forever

AH

  • Global Moderator
  • Sr. Member
  • *
  • Posts: 3444
  • VirtueMart Version: 3.8.9
Re: Virtuemart 3.8.8 customers and admin not getting order emails
« Reply #4 on: February 20, 2021, 10:39:07 am »
Quote
but how can we do it when there are so many orders? it will take forever

You should not have to if IPN messages are being sent correctly by PayPal and your server host is letting them through to your domain
Regards
A

Joomla 3.9.26
php 7.4

Jörgen

  • Global Moderator
  • Sr. Member
  • *
  • Posts: 3456
    • Kreativ Fotografi
  • VirtueMart Version: 3.4.x
Re: Virtuemart 3.8.8 customers and admin not getting order emails
« Reply #5 on: February 20, 2021, 11:21:09 am »
There is also something wrong with Your language string, there should be only "Comment", not "Please write Your recommendation..(min %s, max %s characters)".

Does not have to do anything with Your problem, but broken language deklarations have given trouble in the past.

Jörgen
Joomla 3.9.18
Virtuemart 3.4.x
Olympiantheme Hera (customized)
This reflects current status when viewing old post.