I have to force invoice really often? customers gets confused..

[Kentkj]

Hey Guys

I have virtuemart on my shop. But often when customers makes an order they revieve the attached message which basically translates to "restricted access!order not found" and when that happens the order get a red plus over the delivery and invoice icons inside the orders tap. because of this i cant draw the money from the customer automatically so i have to ask the customer to order again until it sometimes works after several tries. Sometimes the customer sees the error and just by itself orders the products several times.

What it this and how do i fix it. here is a link to my shop http://www.nmtrikotage.dk/index.php/shop-online/t-shirts/c-singlet-04-65-detail

[Kentkj]

I solved it: you can set when to send a confirmation in the checkout tap in vm configuration