Author Topic: need help with a few vm3 issues  (Read 1158 times)

tomcat8118

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need help with a few vm3 issues
« on: February 14, 2017, 20:58:12 pm »
i'm having a few issues with vm3.

1)  tax is being charge on all shipping, though i have it selected to charge just for my state.
2) sometimes we have customer informed there order not not be completed, even though it was.  this prompts the customer to checkout again.   

https://web.athomeprep.com/bookstore.html

justin clark [user not verified]

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Re: need help with a few vm3 issues
« Reply #1 on: February 15, 2017, 15:48:47 pm »
Hi Tom,

Greetings for the day!!!

Please provide us the details -

1). The backend admin access and database access.

2). Also order id for which order has not been completed.

So it would be easier for us to give the time estimation and costing.

Regards -

Justin Clark

"Edit by Moderator: We would not give the login to our page to an unknown forum member, take care"

Milbo

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  • Posts: 9336
  • VM3.2 Cached and Optimized
    • VM3 Extensions
  • VirtueMart Version: VirtueMart 3 on joomla 3
Re: need help with a few vm3 issues
« Reply #2 on: February 15, 2017, 17:48:00 pm »
1)  tax is being charge on all shipping, though i have it selected to charge just for my state.
Either you set "no tax" or the "default rules" or you set a rule, which works always. Just set it to "default rules" and it will work per country
I should fix your bug, please support the VirtueMart project and become a member
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