Problem with order paid by paypal with status "DELETED BY CUSTOMER"

[loky62]

Hi, I've got a problem.

Sometimes when a customer pays an order by using Paypal I find this situation in the  history status "PENDING",  "CONFIRMED ", DELETED BY CUSTOMER" but the order  has been actually confirmed and money has ben regularly stored in paypal.

I asked the customer why is the order in the deleted status, but honestly I can't understand it.

Why does it happen then?

So I'm forced to change the status by hand in "CONFIRMED" and to send the goods. Even  the automatism of the accounting software doesn't  work.

Thanks in advance.

Virtuemart 3.0.16
Joomla 3.5.1

[GJC Web Design]

there is no standard status "DELETED BY CUSTOMER" .. u mean a VM status?

[loky62]

The correct status is COM_VIRTUEMART_ORDER_STATUS_CANCELLED. The comment is DELETED BY CUSTOMER.

[GJC Web Design]

there was a bug in the VM Paypal plugin that could allow by mistake a cancellation by the user

see function plgVmOnUserPaymentCancel() in the root paypal.php

this is fixed in VM3.0.18

[loky62]

Hi, thanks for the answer.

Do you think it's enough just to change this file ?

I have some problems to upgrade to the new version VM3.0.18.

Tks.