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Order confirmations not being sent to customer after check out

Started by websmith, October 13, 2016, 23:23:26 PM

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websmith

Joomla 3.6 vm 3.0.18

After upgrading to Joomla 3.6 in virtuemart 3.0 .18 when placing a test order the customer is no longer receiving an email confirmation.

Emails were being sent prior to the upgrade is this a glitch or a setting somewhere I haven't been able to find anything.


jenkinhill

What is the order status being generated by the payment plugin? Is the vendor receiving an email?
Kelvyn
Lowestoft, Suffolk, UK

Retired from forum life November 2023

Please mention your VirtueMart, Joomla and PHP versions when asking a question in this forum

websmith


Order Status for confirmed orders: Confirmed by shopper

I have run several test orders and have not received an email as the customer or as the vendor. ???

jenkinhill

Is Default Order Status to send email to shopper  and  Default Order Status to send email to vendor   correctly set in Configuration/Emails ?
Kelvyn
Lowestoft, Suffolk, UK

Retired from forum life November 2023

Please mention your VirtueMart, Joomla and PHP versions when asking a question in this forum