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VM is not sending email with cancelled payment

Started by ptrouw, September 12, 2016, 17:55:47 PM

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ptrouw

I have included "cancelled" in the VM configuration "Default Order Status to send email to shopper". But if you cancel a payment and return to shopping cart, no message is send.
I have the right status: Cancelled - X. Also configured the payment method that if the payment is cancelled is should change the status to Cancelled. Within Orders I can see that the order status is indeed Cancelled and NO message is send.
I am forgetting a setting somewhere?

GJC Web Design

should work.....

in the email func helper is $orderstatusForShopperEmail = VmConfig::get('email_os_s',array('U','C','S','R','X'));

GJC Web Design
VirtueMart and Joomla Developers - php developers https://www.gjcwebdesign.com
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ptrouw

I checked, this function it is exactly this line in orders.php, cart_override and shopfunctionsf, so I assume that all OK.
BTW using J3.6.2 and VM 3.0.16

GJC Web Design

if it still doesn't work then u need to debug back from this

afaik your config is correct
GJC Web Design
VirtueMart and Joomla Developers - php developers https://www.gjcwebdesign.com
VM4 AusPost Shipping Plugin - e-go Shipping Plugin - VM4 Postcode Shipping Plugin - Radius Shipping Plugin - VM4 NZ Post Shipping Plugin - AusPost Estimator
Samport Payment Plugin - EcomMerchant Payment Plugin - ccBill payment Plugin
VM2 Product Lock Extension - VM2 Preconfig Adresses Extension - TaxCloud USA Taxes Plugin - Virtuemart  Product Review Component
https://extensions.joomla.org/profile/profile/details/67210
Contact for any VirtueMart or Joomla development & customisation