Author Topic: Customer Order details URL not working after update  (Read 1366 times)

Pablo

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Customer Order details URL not working after update
« on: August 05, 2016, 02:46:07 am »
Joomla! 3.6.2 Stable
Joomla Platform 13.1.0 Stable [ Curiosity ]
VirtueMart 3.0.16
Database Version    5.5.48
Web Server    Apache

Hello, after recently updating to the latest versions of Joomla (3.6.x) and Virtuemart on a test site. An order list appears on the user account page but clients are unable to view their order details. Clicking the account number URL results in a error.

Clients cannot consult their order details.

Orders can be consulted with no problem in the backend.

We have tested using the BEES template and the error persists.

We would appreciate any help.

Thank you

Pablo


Jumbo!

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Re: Customer Order details URL not working after update
« Reply #1 on: August 05, 2016, 08:52:08 am »
Disable "Search Engine Friendly URLs" in Joomla! Global Configuration and check again. If you are using any 3rd party SEF URL extension then also try disabling the same.

Pablo

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Re: Customer Order details URL not working after update
« Reply #2 on: August 05, 2016, 09:22:27 am »
Thanks Jumbo, that worked.! So at least we know where the problem is.

This creates another issue, broken links. For example, now if I click on the main logo on the page, the URL is no longer the home page. I also have links on other pages and articles that target certain URLs, not to mention the URLs are not search friendly.

How do you think I can resolve this issue?

Thank you very much.

Pablo

Jumbo!

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Re: Customer Order details URL not working after update
« Reply #3 on: August 05, 2016, 13:50:41 pm »
Are you using any 3rd party SEF URL extension?

Pablo

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Re: Customer Order details URL not working after update
« Reply #4 on: August 05, 2016, 14:00:28 pm »
No, I am not. I am using System SEF plugin that is a part of the Joomla package.

I am also using JQUERY Easy. ¿Don´t know if this has anything to do with it.

Thank you

GJC Web Design

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  • VirtueMart Version: 3.6.8
Re: Customer Order details URL not working after update
« Reply #5 on: August 05, 2016, 16:38:18 pm »
on J3.6.2/vm3.0.16 all ok with SEF on (std)

e.g. http://test.xxxxxx.com/joomla343/orders/number/KWJ1024



GJC Web Design
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