Author Topic: How to issue a refund to a customer  (Read 1471 times)

hvacGuy

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How to issue a refund to a customer
« on: February 11, 2016, 22:52:03 pm »
How do we use issue a refund (in VirtueMart) to an order that paid us by credit card?


I have already set the order status to "refunded" and also tried "cancelled" but the customer has not yet received his refund. Can anyone help me?

We are using VirtueMart 1.1.9 I know its no longer supported but I don't know how else to get any support for this product we have been using for years.

GJC Web Design

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Re: How to issue a refund to a customer
« Reply #1 on: February 11, 2016, 22:58:58 pm »
it is highly unlikely that any payment plugin initiates a pay back just by cancelling an order in VM.. the two aren't connected

you have to manually refund.. imagine the chaos if just cancelling an order in a shopping cart admin set off  refunds...
GJC Web Design
VirtueMart and Joomla Developers - php developers http://www.gjcwebdesign.com
VM3 AusPost Shipping Plugin - e-go Shipping Plugin - VM3 Postcode Shipping Plugin - Radius Shipping Plugin - VM3 NZ Post Shipping Plugin - AusPost Estimator
Samport Payment Plugin - EcomMerchant Payment Plugin - ccBill payment Plugin
VM2 Product Lock Extension - VM2 Preconfig Adresses Extension - TaxCloud USA Taxes Plugin - Virtuemart  Product Review Component
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hvacGuy

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Re: How to issue a refund to a customer
« Reply #2 on: February 12, 2016, 21:33:23 pm »
That makes sense, I didn't think it would work that way either.

Is there a way to refund the money through Virtue Mart?

GJC Web Design

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Re: How to issue a refund to a customer
« Reply #3 on: February 12, 2016, 23:48:23 pm »
no... this is a transaction between you and your bank... 

perhaps some payment gateways have an api for it.. but how many refunds do u make? Is it worth the expense of coding for something that happens twice a year? esp. for a defunct version of VM?
GJC Web Design
VirtueMart and Joomla Developers - php developers http://www.gjcwebdesign.com
VM3 AusPost Shipping Plugin - e-go Shipping Plugin - VM3 Postcode Shipping Plugin - Radius Shipping Plugin - VM3 NZ Post Shipping Plugin - AusPost Estimator
Samport Payment Plugin - EcomMerchant Payment Plugin - ccBill payment Plugin
VM2 Product Lock Extension - VM2 Preconfig Adresses Extension - TaxCloud USA Taxes Plugin - Virtuemart  Product Review Component
http://extensions.joomla.org/profile/profile/details/67210
Contact for any VirtueMart or Joomla development & customisation