How to issue a refund to a customer

[hvacGuy]

How do we use issue a refund (in VirtueMart) to an order that paid us by credit card?


I have already set the order status to "refunded" and also tried "cancelled" but the customer has not yet received his refund. Can anyone help me?

We are using VirtueMart 1.1.9 I know its no longer supported but I don't know how else to get any support for this product we have been using for years.

[GJC Web Design]

it is highly unlikely that any payment plugin initiates a pay back just by cancelling an order in VM.. the two aren't connected

you have to manually refund.. imagine the chaos if just cancelling an order in a shopping cart admin set off  refunds...

[hvacGuy]

That makes sense, I didn't think it would work that way either.

Is there a way to refund the money through Virtue Mart?

[GJC Web Design]

no... this is a transaction between you and your bank... 

perhaps some payment gateways have an api for it.. but how many refunds do u make? Is it worth the expense of coding for something that happens twice a year? esp. for a defunct version of VM?