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VM 3 Pending Order email

Started by Shimon Hirschhorn, December 21, 2015, 11:05:26 AM

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Shimon Hirschhorn

Hello,

In VM 2.5 the administrator used to get an email when an order became pending, and a second one when it became confirmed.

In my new installation of VM 3.0 I only get an email when the order becomes confirmed.

Is there any way to have VM send me an email when an order is pending?  This allows me to see orders that were abandoned before payment.

Thanks

GJC Web Design

GJC Web Design
VirtueMart and Joomla Developers - php developers https://www.gjcwebdesign.com
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Shimon Hirschhorn

Thanks,

I read the threads and understand that it is a design decision.
I will miss the pending messages.  Many times the pending messages alerted me to the case that the customer had some difficulties checking out.  Sometimes they even thought that they had finished paying and they were waiting for me to ship the product.


jenkinhill

OTOH some people were shipping products without a payment having been received!
Kelvyn
Lowestoft, Suffolk, UK

Retired from forum life November 2023

Please mention your VirtueMart, Joomla and PHP versions when asking a question in this forum

GJC Web Design

And as I understood it you just make another Status to replace the Pending that you configure as the checked out but not paid status

Configure that to send emails..  or is this not so?
GJC Web Design
VirtueMart and Joomla Developers - php developers https://www.gjcwebdesign.com
VM4 AusPost Shipping Plugin - e-go Shipping Plugin - VM4 Postcode Shipping Plugin - Radius Shipping Plugin - VM4 NZ Post Shipping Plugin - AusPost Estimator
Samport Payment Plugin - EcomMerchant Payment Plugin - ccBill payment Plugin
VM2 Product Lock Extension - VM2 Preconfig Adresses Extension - TaxCloud USA Taxes Plugin - Virtuemart  Product Review Component
https://extensions.joomla.org/profile/profile/details/67210
Contact for any VirtueMart or Joomla development & customisation

Shimon Hirschhorn

Does this work ?

If so how do I do it?

I never shipped a product when the order was pending, but not confirmed.   (Pending means pending.... Confirmed means confirmed,  pretty simple )
I did have an issue with paypal purchases not moving from pending to confirmed.  However I figured that out pretty quickly too.

I do have many customers who abandon carts.  Sometimes they are just checking prices, but often there is an issue with the site and they just move on and buy elsewhere.  These are cases that I really want to know about.

pellegrinoL

Hi,

I have created a new order status for pending Paypal payments (JM 3.6.5  VM 3.2.1) , I still don't receive the email and the status is pending.. Way?

Thanks

GJC Web Design

Quotethe status is pending..

well it shouldn't be.. it should be your NEW status.. set in the payment plugins
GJC Web Design
VirtueMart and Joomla Developers - php developers https://www.gjcwebdesign.com
VM4 AusPost Shipping Plugin - e-go Shipping Plugin - VM4 Postcode Shipping Plugin - Radius Shipping Plugin - VM4 NZ Post Shipping Plugin - AusPost Estimator
Samport Payment Plugin - EcomMerchant Payment Plugin - ccBill payment Plugin
VM2 Product Lock Extension - VM2 Preconfig Adresses Extension - TaxCloud USA Taxes Plugin - Virtuemart  Product Review Component
https://extensions.joomla.org/profile/profile/details/67210
Contact for any VirtueMart or Joomla development & customisation

pellegrinoL

I have tried...

give a look to what i did.. maybe i did something wrong.

Thanks for your answer.

Jörgen

Hello

I also get this result from the PayPal payment. There are some rare cases where the IPN service doesn´t give results back to VM. This results in the status PENDING. I am not sure how this actually plays out with the customer input. Maybe he updates the webpage or the browser locks during the payment. And if that happends it doesn´t matter what You write for the PENDING status in PayPal.

Unfortunately I don´t have a solution to this. Maybe changing the paypal plugin so that the minimum status will always be the assigned status in the setup for pending ? Instead of waiting for a IPN that doesn´t happen for some reason.

regards

Jörgen @ Kreativ Fotografi

Joomla 3.9.18
Virtuemart 3.4.x
Olympiantheme Hera (customized)
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pellegrinoL