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Order Cancelation

Started by jimleeder123, August 25, 2015, 11:23:58 AM

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jimleeder123

Our Virtuemart websites are setup to print orders in shops as soon as the order is set as confirmed. One of our clients reported to me that a customer had cancelled their order but still recieved the order. I reckon this is because they have confirmed the order, but then cancelled the order through the website somehow.

Is there a way to prevent this? (Maybe a big message warning customers to ring the shop to cancel would be better - printing the cancellation e-mail would just be excess paper)
Web Developer and blogger

Joomla 3.4.8  (2.5 on some)
VM 3.0.12
PHP 5.6 (5.4 on websites with Joomla 2.5)

http://jimleeder.co.uk

franzpeter

How did the customer cancel the order?

jimleeder123

I'm not sure but I'm guessing its after they confirmed it, since the admin order confirmation e-mail is set to be sent only once the order has either been confirmed in the checkout (cash) or by Paypal.
Web Developer and blogger

Joomla 3.4.8  (2.5 on some)
VM 3.0.12
PHP 5.6 (5.4 on websites with Joomla 2.5)

http://jimleeder.co.uk