News:

You may pay someone to create your store, or you visit our seminar and become a professional yourself with the silver certification

Main Menu

VM3 - some customers don't get emails with invoice

Started by Dalanre, August 25, 2015, 10:19:26 AM

Previous topic - Next topic

Dalanre

Hi,

Some of the customers don't get the email with invoice (controlled only with Pay by Invoice option).
The customers who don't get the invoice have @hotmail.com and @yahoo.com emails (may be some other too, I don't know).
We controlled also that the invoices come to @gmail.com, @mail.ru and some local mail services.

How to fix this?

GJC Web Design

You need to do more research as to "don't get".. do u mean they being dropped by spam filters at the receivers end?

If so as the sender, there is little you can do about it.. you need to see why hotmail etc is rejecting your mail .. (blacklisted email server?) but it isn't a VM problem if other emails are accepted
GJC Web Design
VirtueMart and Joomla Developers - php developers https://www.gjcwebdesign.com
VM4 AusPost Shipping Plugin - e-go Shipping Plugin - VM4 Postcode Shipping Plugin - Radius Shipping Plugin - VM4 NZ Post Shipping Plugin - AusPost Estimator
Samport Payment Plugin - EcomMerchant Payment Plugin - ccBill payment Plugin
VM2 Product Lock Extension - VM2 Preconfig Adresses Extension - TaxCloud USA Taxes Plugin - Virtuemart  Product Review Component
https://extensions.joomla.org/profile/profile/details/67210
Contact for any VirtueMart or Joomla development & customisation

stawebnice

Hi, I had this problem before, the problem may be that the order status for payment is not enabled to send emails to shopper>

Is the order state the same for all of them? Check the settings of payment methods here on configuration tab of each payment method>
http://imtp.me/9ze602lj3

and then make sure this state is set for sending emails to customer here>
http://imtp.me/9ze702lj3