I'm on this page : /administrator/index.php?option=com_virtuemart&view=orderstatus, there are two things:
- "Sent" and "Pending" status are locked and I can't change them
That's the wrong page. Leave those intact. They are locked, because VM needs them.
Look at the VM Configuration > Checkout tab instead.
Hi,
Some updates on the problem :
- I checked the "checkout" tab and the Pending status doesn't appear at all in those : "Default Order Status to create an invoice", "Default Order Status to send email to shopper", so it seems to be ok.
- We finally received an email today, and found out that when the customer has free delivery the order confirmation email will be sent, if not, it won't be sent.
- If we change the status of an email to : confirmed again, the email will be sent
I don't have any clues yet why this is happening, if I do I'll warn you.