Author Topic: An error with your payment method paypal on your store  (Read 5911 times)

YZF

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An error with your payment method paypal on your store
« on: May 04, 2015, 19:23:09 pm »
Hello,

After doing some test orders we received the following e-mail message:

-----------------------------

"Hello,
An error with your payment method paypal on your store (store name). The details are logged in the file paypal.2.log.php
. The VirtueMart Team"

-----------------------------

I'm not sure what to look for in the paypal.2.log.php. I checked the old forum posts and it seems like there was an issue with a earlier version of Virtuemart. Currently we are using Virtuemart 3.0.2. and Joomla 3.3.6.

Any assistance is greatly appreciated.

favdes

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Re: An error with your payment method paypal on your store
« Reply #1 on: September 02, 2015, 12:06:13 pm »
I've just had the same problem. Did you find the fix to this?

Kind regards


James

GJC Web Design

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Re: An error with your payment method paypal on your store
« Reply #2 on: September 02, 2015, 12:09:53 pm »
what does your paypal.2.log.php say?  It is there for a reason...
GJC Web Design
VirtueMart and Joomla Developers - php developers http://www.gjcwebdesign.com
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alatak

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Re: An error with your payment method paypal on your store
« Reply #3 on: September 11, 2015, 08:59:19 am »
Hello
You should have a line on the log file with "ERROR"
and the description of the error.
Can you copy / paste it?

JzTZ

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Re: An error with your payment method paypal on your store
« Reply #4 on: September 12, 2015, 20:54:53 pm »
I'm having similar problems (still in Sandbox).
Anyone seeing whats wrong here? (Using VM3)

Code: [Select]
2015-09-12 16:21:54 ERROR IPN notification: wrong merchant_email: Array
(
    [paypal_data] => Array
        (
            [mc_gross] => 17.14
            [invoice] => 2722019
            [protection_eligibility] => Eligible
            [address_status] => unconfirmed
            [payer_id] => HMUYP52G85QYY
            [tax] => 0.00
            [address_street] => Breugelweg 105
            [payment_date] => 09:25:02 Sep 12, 2015 PDT
            [payment_status] => Completed
            [charset] => windows-1252
            [address_zip] => 3900
            [first_name] => Pieter
            [mc_fee] => 1.02
            [address_country_code] => BE
            [address_name] => <<Name Here>>
            [notify_version] => 3.8
            [custom] => 08aqnlvont44u5q3062487rv22
            [payer_status] => verified
            [address_country] => Belgium
            [address_city] => <<City Here>>
            [quantity] => 1
            [verify_sign] => AqBqA1nSf.CEBj1d5rbDP.LO-woKAFaDPfh0WRSRpAqpNlFr8oEtSyBK
            [payer_email] => testmis@abc123qwerty.com
            [txn_id] => 347843932L651550D
            [payment_type] => instant
            [last_name] => <<Last Name here>>
            [address_state] =>
            [receiver_email] => buy@abc123qwerty.com
            [payment_fee] =>
            [receiver_id] => 46CGMJSS2NB3J
            [txn_type] => web_accept
            [item_name] => Nummer bestelling: 2722019
            [mc_currency] => EUR
            [item_number] =>
            [residence_country] => BE
            [test_ipn] => 1
            [handling_amount] => 0.00
            [transaction_subject] => 08aqnlvont44u5q3062487rv22
            [payment_gross] =>
            [shipping] => 0.00
            [ipn_track_id] => b4739461df8b9
        )

    [merchant_email] => buy@abc123qwerty.com
)

Thank you in advance!

GJC Web Design

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Re: An error with your payment method paypal on your store
« Reply #5 on: September 13, 2015, 00:27:50 am »
Um -- says at the top

2015-09-12 16:21:54 ERROR IPN notification: wrong merchant_email: Array
GJC Web Design
VirtueMart and Joomla Developers - php developers http://www.gjcwebdesign.com
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baggeler

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Re: An error with your payment method paypal on your store
« Reply #6 on: October 11, 2015, 18:18:50 pm »

Quote
Hello
You should have a line on the log file with "ERROR"
and the description of the error.
Can you copy / paste it?

Alatak or anybody else, I do have the same message from Paypal, however neither me nor the programmer I asked to test was able to find the location to this file. Could anybody please point to the location where this file is saved (on server/path or on local/user pc, which path)?

Virtuemart Team:
It would be VERY useful to point user WHERE to find more details to an error message or to the error log mentioned. Best would be to add the full link to the error log or at least indicate where to find it...

Related:
http://forum.virtuemart.net/index.php?topic=131031.msg451608#msg451608

Quote
Hello,
An error with your payment method paypal on your store (store name). The details are logged in the file paypal.2.log.php
. The VirtueMart Team

________________________________________
The more I know the more I know I don´t know
Socrates

Site: www.orgonite-brasil.com
Tech: Joomla 3.7.3,  Virtuemart 3.2

GJC Web Design

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Re: An error with your payment method paypal on your store
« Reply #7 on: October 11, 2015, 22:54:08 pm »
it is saved in the joomla_root/logs
GJC Web Design
VirtueMart and Joomla Developers - php developers http://www.gjcwebdesign.com
VM3 AusPost Shipping Plugin - e-go Shipping Plugin - VM3 Postcode Shipping Plugin - Radius Shipping Plugin - VM3 NZ Post Shipping Plugin - AusPost Estimator
Samport Payment Plugin - EcomMerchant Payment Plugin - ccBill payment Plugin
VM2 Product Lock Extension - VM2 Preconfig Adresses Extension - TaxCloud USA Taxes Plugin - Virtuemart  Product Review Component
http://extensions.joomla.org/profile/profile/details/67210
Contact for any VirtueMart or Joomla development & customisation

baggeler

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Re: An error with your payment method paypal on your store
« Reply #8 on: October 12, 2015, 04:25:54 am »
Thanks GJC!
________________________________________
The more I know the more I know I don´t know
Socrates

Site: www.orgonite-brasil.com
Tech: Joomla 3.7.3,  Virtuemart 3.2

baggeler

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Re: An error with your payment method paypal on your store
« Reply #9 on: October 19, 2015, 14:50:19 pm »

Quote
it is saved in the joomla_root/logs

Hmm, found the file but no error messages related to paypal found in there....
________________________________________
The more I know the more I know I don´t know
Socrates

Site: www.orgonite-brasil.com
Tech: Joomla 3.7.3,  Virtuemart 3.2

dimi2013

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Re: An error with your payment method paypal on your store
« Reply #10 on: September 14, 2021, 17:43:01 pm »
While this is a very old thread, someone may stumble upon it and find this post useful. If you can't find paypal.x.log.php in the root folder, look under JoomlaRoot/administrator/logs.

GJC Web Design

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Re: An error with your payment method paypal on your store
« Reply #11 on: September 15, 2021, 22:15:13 pm »
Yes ... it is under where ever you have set your Log path in the Joomla admin config
GJC Web Design
VirtueMart and Joomla Developers - php developers http://www.gjcwebdesign.com
VM3 AusPost Shipping Plugin - e-go Shipping Plugin - VM3 Postcode Shipping Plugin - Radius Shipping Plugin - VM3 NZ Post Shipping Plugin - AusPost Estimator
Samport Payment Plugin - EcomMerchant Payment Plugin - ccBill payment Plugin
VM2 Product Lock Extension - VM2 Preconfig Adresses Extension - TaxCloud USA Taxes Plugin - Virtuemart  Product Review Component
http://extensions.joomla.org/profile/profile/details/67210
Contact for any VirtueMart or Joomla development & customisation