After moving web to new host, notifications of new orders to seller has stopped

Started by tonick, March 16, 2015, 13:25:00 PM

Previous topic - Next topic

tonick

Hello,
I'm dealing with this issue.. We were dissatisfied with our former host, and decided for the change. We use VirtueMart v.2.0.22c and I did a backup of the whole system using Akeeba backup tool. In the FTP of the new host, I've restored the backup and everything appeared to be fine.. I was used to receive a notification email everytime the order is placed.. But now, I don't receive them, and I'm pis*ed off - I tried to do my best while looking for the solution, but no success at all :(
Can you help me please? Thanks a lot ;)

jenkinhill

First that VM version is very old and has critical security issues.  http://forum.virtuemart.net/index.php?topic=118683.0

Some hosts have anti-spam "features" that interfere with mail to the vendor being sent from within the site using the shopper's email address. A workaround for this was introduced but I can't remember at which version. You can also try changing the config/shop setting for "Use the vendor email address".
Kelvyn
Lowestoft, Suffolk, UK

Retired from forum life November 2023

Please mention your VirtueMart, Joomla and PHP versions when asking a question in this forum

GJC Web Design

I assume you receive all other mail? Shopper registration, contact page etc?
GJC Web Design
VirtueMart and Joomla Developers - php developers https://www.gjcwebdesign.com
VM4 AusPost Shipping Plugin - e-go Shipping Plugin - VM4 Postcode Shipping Plugin - Radius Shipping Plugin - VM4 NZ Post Shipping Plugin - AusPost Estimator
Samport Payment Plugin - EcomMerchant Payment Plugin - ccBill payment Plugin
VM2 Product Lock Extension - VM2 Preconfig Adresses Extension - TaxCloud USA Taxes Plugin - Virtuemart  Product Review Component
https://extensions.joomla.org/profile/profile/details/67210
Contact for any VirtueMart or Joomla development & customisation

tonick

Hello,
I know it has security issues but I didn't succeed while updating it (some xml package fail).

Yes, I've contacted my host, but did not tell me much about that :( I've already tried Use the vendor email address - no success at all :(

I don't use shopper registration, but the default email receives emails if you ask about that ;)

Thanks in advance.