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Coupon Code Not Working

Started by tdhfox21, March 01, 2015, 02:19:11 AM

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tdhfox21

In Virtuemart I made a coupon code called 'fifteen' did it as a percent, permanent coupon, set the expiry date and when customers go to checkout it adds the coupon code successfully then as they confirm their purchase it says coupon code not found, please try again. Not sure how to fix this?

using newest viruemart and joomla.

Jörgen

Joomla 3.9.18
Virtuemart 3.4.x
Olympiantheme Hera (customized)
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tdhfox21

joomla version 3.3.6
virtuemart version 3.0.4

GJC Web Design

just tested on a clean J3.3.6/VM3.0.6 - no problems - checkout successful
GJC Web Design
VirtueMart and Joomla Developers - php developers https://www.gjcwebdesign.com
VM4 AusPost Shipping Plugin - e-go Shipping Plugin - VM4 Postcode Shipping Plugin - Radius Shipping Plugin - VM4 NZ Post Shipping Plugin - AusPost Estimator
Samport Payment Plugin - EcomMerchant Payment Plugin - ccBill payment Plugin
VM2 Product Lock Extension - VM2 Preconfig Adresses Extension - TaxCloud USA Taxes Plugin - Virtuemart  Product Review Component
https://extensions.joomla.org/profile/profile/details/67210
Contact for any VirtueMart or Joomla development & customisation

tdhfox21

I updated both joomla (to 3.4.0) and virtuemart (to 3.0.6) and the issue is still there ...

GJC Web Design

If this was happening to others then there would be reports on here --  as well as I say i have tested on a clean install
So....  must be your site

but no live url etc..
GJC Web Design
VirtueMart and Joomla Developers - php developers https://www.gjcwebdesign.com
VM4 AusPost Shipping Plugin - e-go Shipping Plugin - VM4 Postcode Shipping Plugin - Radius Shipping Plugin - VM4 NZ Post Shipping Plugin - AusPost Estimator
Samport Payment Plugin - EcomMerchant Payment Plugin - ccBill payment Plugin
VM2 Product Lock Extension - VM2 Preconfig Adresses Extension - TaxCloud USA Taxes Plugin - Virtuemart  Product Review Component
https://extensions.joomla.org/profile/profile/details/67210
Contact for any VirtueMart or Joomla development & customisation

jenkinhill

Maybe a template issue if you are using overrides.
Kelvyn
Lowestoft, Suffolk, UK

Retired from forum life November 2023

Please mention your VirtueMart, Joomla and PHP versions when asking a question in this forum

tdhfox21

sorry I am new to virtuemart and believe the most likely cause of the problem will be incorrect configuration of the coupon system.

Are there any links to the documentation or assistance on correctly configuring the coupons?

Thanks

GJC Web Design

I don't think so because it is very straight forward --
GJC Web Design
VirtueMart and Joomla Developers - php developers https://www.gjcwebdesign.com
VM4 AusPost Shipping Plugin - e-go Shipping Plugin - VM4 Postcode Shipping Plugin - Radius Shipping Plugin - VM4 NZ Post Shipping Plugin - AusPost Estimator
Samport Payment Plugin - EcomMerchant Payment Plugin - ccBill payment Plugin
VM2 Product Lock Extension - VM2 Preconfig Adresses Extension - TaxCloud USA Taxes Plugin - Virtuemart  Product Review Component
https://extensions.joomla.org/profile/profile/details/67210
Contact for any VirtueMart or Joomla development & customisation

tdhfox21

then what do you recommend I do to get this fixed...?

GJC Web Design

you don't provide a link.. you don't say whether your using over rides --

try with the std. Protostar template
GJC Web Design
VirtueMart and Joomla Developers - php developers https://www.gjcwebdesign.com
VM4 AusPost Shipping Plugin - e-go Shipping Plugin - VM4 Postcode Shipping Plugin - Radius Shipping Plugin - VM4 NZ Post Shipping Plugin - AusPost Estimator
Samport Payment Plugin - EcomMerchant Payment Plugin - ccBill payment Plugin
VM2 Product Lock Extension - VM2 Preconfig Adresses Extension - TaxCloud USA Taxes Plugin - Virtuemart  Product Review Component
https://extensions.joomla.org/profile/profile/details/67210
Contact for any VirtueMart or Joomla development & customisation