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Coupon Codes Not Working

Started by DunDes LLC, February 23, 2015, 22:53:59 PM

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DunDes LLC

Hi, for some reason the coupon codes we're using do not seem to work. When we enter them at checkout we see the discount is calculated into the final price. When we go to complete our checkout we get a message saying we need to talk with the site administrator. We can complete the same order without the coupon code successfully. We're running Joomla 3.3.6 and VM 3.0.6. Help!

GJC Web Design

GJC Web Design
VirtueMart and Joomla Developers - php developers https://www.gjcwebdesign.com
VM4 AusPost Shipping Plugin - e-go Shipping Plugin - VM4 Postcode Shipping Plugin - Radius Shipping Plugin - VM4 NZ Post Shipping Plugin - AusPost Estimator
Samport Payment Plugin - EcomMerchant Payment Plugin - ccBill payment Plugin
VM2 Product Lock Extension - VM2 Preconfig Adresses Extension - TaxCloud USA Taxes Plugin - Virtuemart  Product Review Component
https://extensions.joomla.org/profile/profile/details/67210
Contact for any VirtueMart or Joomla development & customisation

DunDes LLC

"There was a problem processing your order, please try again or contact the store administrator."

GJC Web Design

that is a generic message that comes from Paypal, Realex or Sofort payment plugins

which ever your using switch on its logging and / or debug and see what happens
GJC Web Design
VirtueMart and Joomla Developers - php developers https://www.gjcwebdesign.com
VM4 AusPost Shipping Plugin - e-go Shipping Plugin - VM4 Postcode Shipping Plugin - Radius Shipping Plugin - VM4 NZ Post Shipping Plugin - AusPost Estimator
Samport Payment Plugin - EcomMerchant Payment Plugin - ccBill payment Plugin
VM2 Product Lock Extension - VM2 Preconfig Adresses Extension - TaxCloud USA Taxes Plugin - Virtuemart  Product Review Component
https://extensions.joomla.org/profile/profile/details/67210
Contact for any VirtueMart or Joomla development & customisation

alatak

Hello

QuoteWhen we go to complete our checkout we get a message saying we need to talk with the site administrator.
I have tested , and i do  not get any error.
Is it a VM message?
what is the exact message?
Can you do a checkout with an admin account. Sometimes VM displays more information when it is an admin logged in.

DunDes LLC

I played with it some more and was able to run other promo codes just fine. I deleted the promo that was not working and recreated it. It now works. Not sure what caused it not to originally. Next time I'll make sure to delete it and recreate it to double check it. Thanks for your help guys!