CustomerCode Error when Submitting order

[nickwiebe]

A customer is trying to submit an order and they are getting this error

AvaTax Error CustomerCode length must be between 1 and 50 characters.

I use AvaTax for tax calculations and when VirtueMart sends an order through AvaTax it automatically creates a customer code based on this formula if the customer chooses not to register:

nonreg_firstnameLastnameEmail@email.com

Is there a way to change the settings in VirtueMart so it doesn't use the first name, last name and email address for this customer code but rather just the email address?  If I can't do it in the settings, can you tell me what file and where in the code to change this?  AvaTax only allows up to 50 characters for the CustomerCode.

HELP PLEASE

[GJC Web Design]

had exactly the same problem with my http://forum.virtuemart.net/index.php?topic=113564.msg381938#msg381938

the string is core VM so I just shortened it in the taxcloud plugin

e.g.  $customernumber = substr($cart->customer_number,0,32); //shorten cust id to 32 for guest checkout

so for Alva I assume around line 466 in alavara.php

$vmadd['customer_number'] = substr($cart->customer_number,0,50);

make sure the plug doesn't recheck this on the return

[OrangeYouGlad?]

Thanks for the assist @GJC Web Design


Nickwiebe are you still experiencing this error?