Why is frontend blank

[Agaton]

You could try error reporting 'Simple' btw.

This is the only error when that happens...

Warning: getimagesize() [function.getimagesize]: Filename cannot be empty in /var/www/vhosts/testdomain.co.uk/httpdocs/templates/thathelped/config.php on line 165

[Agaton]

Additional Info:

I have removed the templatesoverrides completely and this issue still exists...... Also I have followed the advice on link http://virtuemart.net/news/list-all-news/446-important-security-release-vm-team-at-joomladay-germany and none of the altered template files are affected.....

[Maxim Pishnyak]

So you don't have blank screen any more?

[Agaton]

So you don't have blank screen any more?

The issue still exists......

[Agaton]

So you don't have blank screen any more?

After following all your advice the issue still exists on more than one website with different templates in use.... help is needed.....

[Maxim Pishnyak]

URL please. And you can pm me access.

[Agaton]

URL please. And you can pm me access.

pm sent thanks

[Agaton]

....and VM is let down again with support... why do I bother?

[Maxim Pishnyak]

I don't have it live yet, it is in a test area.... If you are familiar with host file change ( and i am sure you are), please chnage your host file so that it adds...

There is an issue with vm2... and you are unable to help!

I can't put it on a live site so how can I get this looked at?

Unfortunately this is where VM is let down, with support, and I have over many years offered my help... yet my pm's get ignored or I get pushed from pillar to post.

Really what happened with free hosting services?

[Maxim Pishnyak]

Also read at least now this important for support seekers Sticked thread http://forum.virtuemart.net/index.php?topic=79799

For most issues a live site url will help anyone who tries to offer assistance, and is vital for display, add to cart or lightbox issues..

[Agaton]

I don't have it live yet, it is in a test area.... If you are familiar with host file change ( and i am sure you are), please chnage your host file so that it adds...

There is an issue with vm2... and you are unable to help!

I can't put it on a live site so how can I get this looked at?

Unfortunately this is where VM is let down, with support, and I have over many years offered my help... yet my pm's get ignored or I get pushed from pillar to post.

Really what happened with free hosting services?

That is very unprofessional to post a pm response in a public forum... I do not blast your pm's in the public arena

[Agaton]

Really what happened with free hosting services?

Free hosting services are not the issue as I run my own servers and do not need them, my sites are run in a test area so that there in no issue with duplicate content being indexed by google as SEO is an important factor. Host files changes should not be an issue and I have never encountered a problem changing host files for test in a networked arena or single PC's.

[Agaton]

Once again when a problem exists where I need assistance, and I have been working with VM since it was launched as I have with Joomla, the support network is poor. Answers for the simple issues are dealt with but not for the more complicated issues.

Your own advise is not to test on a LIVE site.. yet you want me to show you a problem that stops a site from working in a LIVE environment. How unprofessional.

VM2 is a great product, support as always lets it down.

[Maxim Pishnyak]

Thank you for positive criticism. Bye.

[Agaton]

Thank you for positive criticism. Bye.

I bring you a problem that occurs on multiple sites with many variations and the lack of concern and the unprofessional way you have dealt with this is astounding.