Author Topic: Shipping Issue  (Read 2076 times)

CreativeDesigns

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Shipping Issue
« on: August 12, 2013, 15:34:17 pm »
I am having an issue with the shipping on my clients site. I have set up the weights of the products in the backend. I have set up the shipping, such that if the product wieghs X, they pay X etc. The problem is that the system doesn't seem to be picking this up.

This is the process I followed:

  • selected a product and added it to my shopping cart
  • went to view shopping cart, and clicked check out button
  • the system takes me to a regsitration page
  • upon registration, it now takes me to another page which lists every single shipping item I have set up - INSTEAD OF WORKING OUT THE PRICE BASED ON THE WEIGHT

Why would this be happening and how can I fix it? http://www.gentlepresence.co.za

*confused*

please help

Impatient bump http://forum.virtuemart.net/index.php?topic=104795.0

Maxim Pishnyak

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Re: Shipping Issue
« Reply #1 on: August 13, 2013, 11:21:13 am »
After shopper provides information about his address it's possible to provide to him available for this address shipment methods.
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CreativeDesigns

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Re: Shipping Issue
« Reply #2 on: August 13, 2013, 19:02:41 pm »
In terms of this problem - I have noticed that the system is not recognizing the weight of a product (as set in the backend), and is also not including that in the shipping area upon check out.

Why would this be happening? And how can this be fixed?

Maxim Pishnyak

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Re: Shipping Issue
« Reply #3 on: August 14, 2013, 21:48:33 pm »
upon registration, it now takes me to another page which lists every single shipping item I have set up - INSTEAD OF WORKING OUT THE PRICE BASED ON THE WEIGHT
Maybe it's time to post here a screen shot of your setup for shipping by weight plugin?
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Maxim Pishnyak

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Re: Shipping Issue
« Reply #4 on: August 15, 2013, 11:29:35 am »
I can't see filled Lowest Weights in your shipment methods.

"I can't see" - I must be a psychic.
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CreativeDesigns

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Re: Shipping Issue
« Reply #5 on: August 19, 2013, 18:36:50 pm »
Are you saying that I need to set a minimum weight for everything?
Ie for anything between 1.1kg and 2kg, and then 2.1kg and 5kg etc?

Maxim Pishnyak

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Re: Shipping Issue
« Reply #6 on: August 20, 2013, 11:51:50 am »
Yepp. It's necessary to have weight ranges.
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CreativeDesigns

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Re: Shipping Issue
« Reply #7 on: August 22, 2013, 16:26:42 pm »
Brilliant!
It works now!
Thank you so much for your patience with me. It's the first time I've had to do anything shipping related like this :)

Maxim Pishnyak

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Re: Shipping Issue
« Reply #8 on: August 22, 2013, 17:45:53 pm »
You're welcome!
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