Empty invoices

[maxdeal]

Hi all!

I have a problem with empty invoices when trying to open the "invoice" or "create invoice" icons. This occurred after last update to VM 2.0.20b (joomla 2.5.8 )
It's the same if I try to open invoice from the order detail window. Old orders have their invoice number, but all new orders are without invoice number.

This is urgent!!!!

Hope you can help 

Maxdeal

[Milbo]

Usually the problem here is the use of png images. The TCPDF has problems here. Did you maybe replaced the image of your vendor?

[lindapowers]

Hi

I'm having the same issue, empty invoices and delivery notes. I get a blank PDF with our shop name at top and a line, the rest is blank.

I have tested in 2.020b and 2.021D with same result.

I have asked the hosting and they told me is not a problem in their side.

We are using ccVAOM for invoices and the PDF's are generated correctly however we like the new "delivery notes" of VM and theres no way to make it work.

Our vendor image is a JPG that we changed in the past yes.

I have tried changing the font at the new invoices tab but nothing.

At 2.021D The print option works fine but shows the text:

{vm:vendorlegalinfo}
Page {vm:pagenum}/{vm:pagecount}

Does VM need an specific server side requiremente we can tell the the hosting? I've had this in 2 different hostings already, actually I never got VM PDF's to work

Regards

[maxdeal]

Hi,
Tryed to replace the vendor picture. Now it is a jpg. But no differece. Just a blank page with top and bottom line.
Print button is ok, but the invoice number is not generated in this case.

Maxdeal

[lindapowers]

Hi,
Tryed to replace the vendor picture. Now it is a jpg. But no differece. Just a blank page with top and bottom line.
Print button is ok, but the invoice number is not generated in this case.

Maxdeal

Same here, I tried changing it to PNG or even leaving it empty. I even tried with the default washupito image.

[lindapowers]

I just reinstalled VM2 with version 2.021D and now is working fine, the only difference is that after installing the AIO this time i didn't update the tables.

Also I noticed that creating delivery notes or invoices prompts with a download option to open the PDF or download it, before it directly gave a blank window.

For whatever reason now is working for us.

Regards

[maxdeal]

Thank you for the reply. I will test this.

[AH]

2.0.21D

When trying to print delivery notes / invoices

I get the TCPDF error

TCPDF ERROR: [Image] Unable to get image:

This is the payent image the details of which are held in the

Table:- virtuemart_payment_plg_paypal
Field:- payment_name

Code Select Expand

<span class="vmCartPaymentLogo" ><img align="middle" src="http://localhost/images/stories/virtuemart/payment/paypal_q.jpg"  alt="paypal_q" /></span>  <span class="vmpayment_name">Credit Card or PayPal</span>


Tried using gif and jpg get the same error

Remove this and invoice is created and prints (obviously!)

[lindapowers]

2.0.21D

When trying to print delivery notes / invoices

I get the TCPDF error

TCPDF ERROR: [Image] Unable to get image:

This is the payent image the details of which are held in the

Table:- virtuemart_payment_plg_paypal
Field:- payment_name

Code Select Expand

<span class="vmCartPaymentLogo" ><img align="middle" src="http://localhost/images/stories/virtuemart/payment/paypal_q.jpg"  alt="paypal_q" /></span>  <span class="vmpayment_name">Credit Card or PayPal</span>


Tried using gif and jpg get the same error

Remove this and invoice is created and prints (obviously!)

At localhost the invoices and delivery notes didnt work at all for me, in the live site after updating to 2.021D they do.

Regards

[AH]

Than ks for the reply.

I have 2.0.21d

Invoices worked up until I added the image.

If I remove the image link in the database, all is fine! 

Need to get working in localhost before I dare move to live, too risky!

[Milbo]

Strange, I cannot reproduce this error.

[ShowLiFE]

Hello,
currently use VM 2.0.10
On the live site from the very beginning I have a similar problem.
Click to view the invoice returned message: TCPDF ERROR: [Image] Unable to get image: / images/stories/virtuemart/vendor/resized/termaltrade_90x90.png

Locally I have installed the same page (for testing ....) and shows me the bill fine.
From the beginning I thought that it depends on the host (the rights, property files ..)

Yesterday I looked in the database:
Table: - virtuemart_payment_plg_paypal
Field: - payment_name

I do not use Paypal to payment_name was nothing (empty), so I could not delete:

Code Select Expand

<span class="vmCartPaymentLogo"> <img align="middle" src="http://localhost/images/stories/virtuemart/payment/paypal_q.jpg" alt="paypal_q" /> </ span> <span class = "vmpayment_name"> Credit Card or PayPal </ span>

Best regards Chico

[AH]

Milbo

Can you post here the image you are using and I can test that in my configuration.

[Milbo]

the image is part of the core, I just used the payzen one.

[AH]

ok will try that thanks