Author Topic: "Check Out Now" goes back to Cart page  (Read 3346 times)

toad78

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"Check Out Now" goes back to Cart page
« on: December 17, 2012, 17:28:35 pm »
We've been struggling with a variety of customers who click the 'Check Out Now' button sends them back to the Cart page.

We are using J2.5 with VM2.0.14. Not everyone encounters this problem, but there are many customers who do.

Solution?

bytelord

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Re: "Check Out Now" goes back to Cart page
« Reply #1 on: December 17, 2012, 17:33:03 pm »
Hello,

Returning back ... with the message?
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toad78

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Re: "Check Out Now" goes back to Cart page
« Reply #2 on: December 17, 2012, 18:16:08 pm »
No. When users click on the 'Check Out Now' button on the cart page, it just returns them to the page. No error.

I have a hard time duplicating the problem. After testing it in a series of browsers (even older versions), I don't see the problem; but that doesn't mean that it isn't happening. It's occurring to more than just a few customers using different browsers.

bytelord

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Re: "Check Out Now" goes back to Cart page
« Reply #3 on: December 17, 2012, 18:31:41 pm »
Hello,

Without an input to replicate the issue, as you test it yourself, there is no possibility to find it and fix it. Like browser version, plugins used for that customers checkout, etc...
Also if you have ssl enabled and your client browser does not accept it in some cases, i don't know, or customers are not accepting tos.

Regards
Production: Joomla 2.5.8 | VM 2.0.14 | PHP 5.3.13
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PRO

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Re: "Check Out Now" goes back to Cart page
« Reply #4 on: December 17, 2012, 18:46:27 pm »
toad78

we need to be able to look at the url

it sounds like they are not accepting terms of service or something.

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toad78

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Re: "Check Out Now" goes back to Cart page
« Reply #5 on: December 17, 2012, 19:24:28 pm »
Talking to more customers, they are able to enter in their payment information, but are being looped back to the Cart page. No error messages are displaying; no other messages displaying.

The client is using Authorize.net as the payment gateway, if that helps and the site is here.

bytelord

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Re: "Check Out Now" goes back to Cart page
« Reply #6 on: December 17, 2012, 19:45:53 pm »
I think this could be related to the Authorize.net plugin ... hmm ... may be alatak can check it ... please try to post also under shipment/payment plugin section...

Regards
Production: Joomla 2.5.8 | VM 2.0.14 | PHP 5.3.13
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toad78

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Re: "Check Out Now" goes back to Cart page
« Reply #7 on: December 17, 2012, 19:47:22 pm »
Will do.

bytelord

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Re: "Check Out Now" goes back to Cart page
« Reply #8 on: December 17, 2012, 19:48:38 pm »
Just please verify that this is happen when customers uses authorize.net payment gateway ... Does it happen for customers selecting other payment method?
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toad78

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Re: "Check Out Now" goes back to Cart page
« Reply #9 on: December 17, 2012, 19:55:44 pm »
Authorize is the only one.

bytelord

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Re: "Check Out Now" goes back to Cart page
« Reply #10 on: December 17, 2012, 20:12:06 pm »
Will be nice if you could validate it with standard shipment plugin if this is happened also.
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toad78

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Re: "Check Out Now" goes back to Cart page
« Reply #11 on: December 17, 2012, 20:13:56 pm »
Unfortunately, I cannot considering this site is live and that shipping isn't an option.

PRO

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Re: "Check Out Now" goes back to Cart page
« Reply #12 on: December 17, 2012, 20:39:05 pm »
toad

if it says "checkout now" then it's MISSING something

it will say "confirm purchase"  if all is ready

I am on it right now, and the button says "confirm purchase"
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toad78

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Re: "Check Out Now" goes back to Cart page
« Reply #13 on: December 17, 2012, 22:17:25 pm »
Sorry I got back to you so late. My Internet went out. Can you send me a screenshot?

bytelord

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Re: "Check Out Now" goes back to Cart page
« Reply #14 on: December 17, 2012, 22:26:17 pm »
toad,

I am going to the same step as PRO ... are you sure that your clients are checking the tos?

Regards

Production: Joomla 2.5.8 | VM 2.0.14 | PHP 5.3.13
Testing     : Joomla 2.5.8 | VM 2.0.16 | PHP 5.3.8
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