Author Topic: Authorize.net declined card but Virtuemart marked as pending  (Read 113 times)

sean_nwfs

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Authorize.net declined card but Virtuemart marked as pending
« on: October 15, 2018, 17:51:47 pm »
I am having trouble figuring out what is wrong with my store. We get occasional credit card orders on Authorize.net that are declined but Virtuemart marks them as pending. I already have set my Order status parameters so that only "Order Status for Approved Payments" should be marked as "Pending." Transactions declined and held for review should be marked as Declined. What should the permissions be on the "Declined" order status? On my end all the permissions for the Declined are set to Not Allowed. Is that my issue? If not, why are declined cards getting marked as Pending?
Joomla 3.8.8
VM 3.2.14

GJC Web Design

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  • VirtueMart Version: 2.6.22 & 3.2.14
Re: Authorize.net declined card but Virtuemart marked as pending
« Reply #1 on: October 15, 2018, 21:00:05 pm »
Quote
On my end all the permissions for the Declined are set to Not Allowed. Is that my issue?

what does this mean?
GJC Web Design
VirtueMart and Joomla Developers - php developers http://www.gjcwebdesign.com
VM3 AusPost Shipping Plugin - e-go Shipping Plugin - VM3 Postcode Shipping Plugin - Radius Shipping Plugin - VM3 NZ Post Shipping Plugin - AusPost Estimator
Samport Payment Plugin - EcomMerchant Payment Plugin - ccBill payment Plugin
VM2 Product Lock Extension - VM2 Preconfig Adresses Extension - TaxCloud USA Taxes Plugin - Virtuemart  Product Review Component
http://extensions.joomla.org/profile/profile/details/67210
Contact for any VirtueMart or Joomla development & customisation

sean_nwfs

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Re: Authorize.net declined card but Virtuemart marked as pending
« Reply #2 on: October 15, 2018, 21:12:37 pm »
In Virtuemart, if you go to Configuration > Order Statuses > Decline > Permissions, all the listed "Calculated Settings" are set to Not Allowed (Inherited).  Does the Order Status need to be set to Allowed or would something else cause my order status to always show as Pending, even if a credit card is declined?
Joomla 3.8.8
VM 3.2.14

GJC Web Design

  • 3rd party VirtueMart Developer
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  • Posts: 8151
  • Virtuemart, Joomla & php developer
    • GJC Web Design
  • VirtueMart Version: 2.6.22 & 3.2.14
Re: Authorize.net declined card but Virtuemart marked as pending
« Reply #3 on: October 15, 2018, 22:39:35 pm »
Do u mean ACL permissions?

These are just what members of different Joomla user groups can do -- nothing to do with VM functionality

If not then I don't know where u are talking about.. screenshot?

have u switched on debugging and logging to see what is happening in the plugin?
GJC Web Design
VirtueMart and Joomla Developers - php developers http://www.gjcwebdesign.com
VM3 AusPost Shipping Plugin - e-go Shipping Plugin - VM3 Postcode Shipping Plugin - Radius Shipping Plugin - VM3 NZ Post Shipping Plugin - AusPost Estimator
Samport Payment Plugin - EcomMerchant Payment Plugin - ccBill payment Plugin
VM2 Product Lock Extension - VM2 Preconfig Adresses Extension - TaxCloud USA Taxes Plugin - Virtuemart  Product Review Component
http://extensions.joomla.org/profile/profile/details/67210
Contact for any VirtueMart or Joomla development & customisation

sean_nwfs

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    • SymptoPro Fertility Education
Re: Authorize.net declined card but Virtuemart marked as pending
« Reply #4 on: Yesterday at 00:14:40 »
GJC,
I have not turned on debugging. Do you have any guidance on where to turn on debugging and what I might look for with authorize.net on a declined order to VM?

Thanks for your patience and help!
Joomla 3.8.8
VM 3.2.14

GJC Web Design

  • 3rd party VirtueMart Developer
  • Super Hero
  • *
  • Posts: 8151
  • Virtuemart, Joomla & php developer
    • GJC Web Design
  • VirtueMart Version: 2.6.22 & 3.2.14
Re: Authorize.net declined card but Virtuemart marked as pending
« Reply #5 on: Yesterday at 11:15:41 »
in the plugin..  chk boxes for both
GJC Web Design
VirtueMart and Joomla Developers - php developers http://www.gjcwebdesign.com
VM3 AusPost Shipping Plugin - e-go Shipping Plugin - VM3 Postcode Shipping Plugin - Radius Shipping Plugin - VM3 NZ Post Shipping Plugin - AusPost Estimator
Samport Payment Plugin - EcomMerchant Payment Plugin - ccBill payment Plugin
VM2 Product Lock Extension - VM2 Preconfig Adresses Extension - TaxCloud USA Taxes Plugin - Virtuemart  Product Review Component
http://extensions.joomla.org/profile/profile/details/67210
Contact for any VirtueMart or Joomla development & customisation