Author Topic: Failure to process Paypal transactions  (Read 276 times)

jnrpsy

  • Beginner
  • *
  • Posts: 5
  • A beginner
  • Skype Name: sthipe1
Failure to process Paypal transactions
« on: May 28, 2020, 15:31:34 pm »
Hi

I am using 3.9.18, virtuemart 3.8.2.10325 and php version 7.4, my site is http://wwwbwonlinegroceries.com and I am having trouble with processing PayPal transactions.
On the standard paypal option, when I click on confirm purchase it give notice that its directing to Paypal but then an error page comes up that says "Things don't appear to be working at the moment. Please try again later.". On the Paypal Pro payment option, on clicking confirm purchase a message comes up which says "There was a problem processing your order, please try again or contact the store administrator."

I have checked that my PayPal business account has the option of block all unencrypted payments is set to off. I am stuck I don't know where to look. Can anyone assist..

AH

  • Global Moderator
  • Sr. Member
  • *
  • Posts: 3180
  • VirtueMart Version: 3.8.2
Re: Failure to process Paypal transactions
« Reply #1 on: May 28, 2020, 17:10:04 pm »
Check your api signature and password details in your paypal account and your VM paypal payment plugin

Make sure they are the same - copy and paste to be certain
regards
A

Joomla 3.9.18
php 7.3

jnrpsy

  • Beginner
  • *
  • Posts: 5
  • A beginner
  • Skype Name: sthipe1
Re: Failure to process Paypal transactions
« Reply #2 on: May 28, 2020, 17:38:11 pm »
Check your api signature and password details in your paypal account and your VM paypal payment plugin

Make sure they are the same - copy and paste to be certain
Thanks for the reply, I have confirmed that the API details are correct. I copied and pasted the details making sure that there are no spaces.

AH

  • Global Moderator
  • Sr. Member
  • *
  • Posts: 3180
  • VirtueMart Version: 3.8.2
Re: Failure to process Paypal transactions
« Reply #3 on: May 28, 2020, 19:38:54 pm »
Try on php 7.3
regards
A

Joomla 3.9.18
php 7.3

jnrpsy

  • Beginner
  • *
  • Posts: 5
  • A beginner
  • Skype Name: sthipe1
Re: Failure to process Paypal transactions
« Reply #4 on: May 29, 2020, 08:47:54 am »
Try on php 7.3

Hi,

Thanks again, I tried php 7.3 and even went down to php 7.0. I just don't get what I am missing :'( :'( :'(

Jörgen

  • Global Moderator
  • Sr. Member
  • *
  • Posts: 2755
    • Kreativ Fotografi
  • VirtueMart Version: 3.4.x
Re: Failure to process Paypal transactions
« Reply #5 on: May 29, 2020, 09:03:37 am »
Try without sandbox. Sandbox mode seems to be difficult to setup correctly.

Jörgen @ Kreativ Fotografi
Joomla 3.9.18
Virtuemart 3.4.x
Olympiantheme Hera (customized)

GJC Web Design

  • 3rd party VirtueMart Developer
  • Super Hero
  • *
  • Posts: 9656
  • Virtuemart, Joomla & php developer
    • GJC Web Design
  • VirtueMart Version: 3.6.8
Re: Failure to process Paypal transactions
« Reply #6 on: May 29, 2020, 09:16:58 am »
Agreed .. I just use a 1p product - free ship .. then u can go made testing..  :)
GJC Web Design
VirtueMart and Joomla Developers - php developers http://www.gjcwebdesign.com
VM3 AusPost Shipping Plugin - e-go Shipping Plugin - VM3 Postcode Shipping Plugin - Radius Shipping Plugin - VM3 NZ Post Shipping Plugin - AusPost Estimator
Samport Payment Plugin - EcomMerchant Payment Plugin - ccBill payment Plugin
VM2 Product Lock Extension - VM2 Preconfig Adresses Extension - TaxCloud USA Taxes Plugin - Virtuemart  Product Review Component
http://extensions.joomla.org/profile/profile/details/67210
Contact for any VirtueMart or Joomla development & customisation

jnrpsy

  • Beginner
  • *
  • Posts: 5
  • A beginner
  • Skype Name: sthipe1
Re: Failure to process Paypal transactions
« Reply #7 on: May 29, 2020, 12:21:00 pm »
Hi

I have found out that my store currency was set to my local currency which is Botswana Pula and when I set it to US Dollar everything works perfectly. :) :) :) My problem her is now I want to work with my local currency on my store not in US Dollars and ideas on that?

jenkinhill

  • UK Web Developer & Consultant
  • Global Moderator
  • Super Hero
  • *
  • Posts: 27736
  • Always on vacation
    • Jenkin Hill Internet
Re: Failure to process Paypal transactions
« Reply #8 on: May 29, 2020, 16:02:43 pm »
According to https://www.fnbwithdraw.com/ppaweb/pages/about/about-withdraw-service.xhtml  the Botswana Pula is not a PayPal supported currency, but you should check this with Paypal itself.
Kelvyn

Jenkin Hill Internet,
Lowestoft, Suffolk, UK

Unsolicited PMs/emails will be ignored.

Please mention your VirtueMart, Joomla and PHP versions when asking a question in this forum

Currently using VM 3.8.2 10325 on Joomla 3.9.18 PHP 7.3.18

jnrpsy

  • Beginner
  • *
  • Posts: 5
  • A beginner
  • Skype Name: sthipe1
Re: Failure to process Paypal transactions
« Reply #9 on: Yesterday at 10:55:58 »
Hi,

I managed  to get it working with my local currency displayed on the shop. I just had to adjust the exchange rate of the US Dollar, now going forward I need to ensure that I update the exchange rate regularly.