Author Topic: Disappearing Products  (Read 1583 times)

tobymccoll

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Disappearing Products
« on: November 14, 2012, 18:15:33 pm »
Hi,

I have an issue that all of my products (all still there in the back end with their associated categories) are just not now showing up in the front end of my store anymore.

You can still see that the information is still there, e.g Top Ten products that I have on the store homepage:
http://www.tobymccoll.com/finepanel/index.php/online-shop

But once you click on one of the categories or products nothing shows up.

The url does resolve as it should but the product info has gone!!!??!??!!??!!

Any help?

thanks!!!




bytelord

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Re: Disappearing Products
« Reply #1 on: November 14, 2012, 18:26:12 pm »
Hello,

VM version? Joomla? PHP?

Also you are using a custom template, did you try without template overrides? Do you allow anonymous view your products? what's your shopper group configuration? check also your product configuration.

Regards
Production: Joomla 2.5.8 | VM 2.0.14 | PHP 5.3.13
Testing     : Joomla 2.5.8 | VM 2.0.16 | PHP 5.3.8
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tobymccoll

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Re: Disappearing Products
« Reply #2 on: November 14, 2012, 20:38:18 pm »
Hi,

Joomla Version 2.5.6
VM: 2.0.12b
PHP: 5.3

Yes the template is this one:  http://www.templatemonster.com/virtuemart-templates/40482.html

I have checked all the settings that I thought might effect it and I cant see an obvious (to me) issue.  Would you be able to take a quick look if its not too much trouble,  I could PM you the deets.  I can't find the anonymous view settings?

Thanks

toby

bytelord

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Re: Disappearing Products
« Reply #3 on: November 14, 2012, 23:04:33 pm »
Hello,

You could try that: http://forum.virtuemart.net/index.php?topic=109112.0

But please test your site without template overrides. Also you upgrade your vm to 2.0.14 that have fixes from 2.0.12f. 2.0.12b have some issues there, please upgrade.

Also please ask your template provider if your template is comaptible with vm 2.0.12 and 2.0.14

Last read the following:  http://forum.virtuemart.net/index.php?topic=108212.0

Regards
Production: Joomla 2.5.8 | VM 2.0.14 | PHP 5.3.13
Testing     : Joomla 2.5.8 | VM 2.0.16 | PHP 5.3.8
Testing     : Joomla 2.5.8 |    VM 2.1   | PHP 5.3.8

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tobymccoll

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Re: Disappearing Products
« Reply #4 on: November 15, 2012, 13:37:32 pm »
Hi

Thanks for your advice,

I don’t think its the same issue as the missing prices.  Its just my individual products are not showing at all,  all the info is there as well as the price,  as you can see from the store homepage: http://www.tobymccoll.com/finepanel/index.php/online-shop

I did try to remove the store template but with no luck.

It is not compatible with those versions,  however as the sore was working fine,  i dont think that is the issue.

Yea I know that this is very likely a template issue but template monster support are terrible!!!!

Any other ideas please do let me know.

Toby 

bytelord

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Re: Disappearing Products
« Reply #5 on: November 15, 2012, 18:44:47 pm »
Hello,

Please test to rename the folder com_virtuemart under joomla_folder/templates/your_site_template/html/com_virtuemart ... make that folder _com_virtuemart for example ... that will bypass the template override.
Please also check your vm configuration if you have access to anonymous (check usergroups - under products and shop).

Regards
Production: Joomla 2.5.8 | VM 2.0.14 | PHP 5.3.13
Testing     : Joomla 2.5.8 | VM 2.0.16 | PHP 5.3.8
Testing     : Joomla 2.5.8 |    VM 2.1   | PHP 5.3.8

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tobymccoll

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Re: Disappearing Products
« Reply #6 on: November 16, 2012, 12:57:45 pm »
Hi,

com-virtuemart - I tried to rename this,  some of the styles changed,  I assume reverted back to the defalt stlye but the products still did not show.   I changed this back now.

Usergroups - I added the user group anonymous to the Shopper Group under Shop>Additional Info. 
I also added anonymous to a product  under Products> Product Information> Shopper Group.

http://www.tobymccoll.com/finepanel/index.php/shop/veneered2012-10-21-16-22-57_/veneeredtbv885-detail

Still no luck.

Toby


bytelord

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Re: Disappearing Products
« Reply #7 on: November 16, 2012, 13:06:21 pm »
Hello,

Please check your joomla error log for any errors.

Regards
Production: Joomla 2.5.8 | VM 2.0.14 | PHP 5.3.13
Testing     : Joomla 2.5.8 | VM 2.0.16 | PHP 5.3.8
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tobymccoll

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Re: Disappearing Products
« Reply #8 on: November 16, 2012, 13:39:46 pm »
#
#<?php die('Forbidden.'); ?>
This is all i have in error.php

#Date: 2012-10-18 18:00:31 UTC
#Software: Joomla Platform 11.4.0 Stable [ Brian Kernighan ] 03-Jan-2012 00:00 GMT

#Fields: date   time   priority   clientip   category   message
2012-10-18   18:00:31   INFO   2.28.43.136   Joomla FAILURE:    Username and password do not match or you do not have an account yet.
2012-10-19   14:49:14   INFO   2.28.43.136   Joomla FAILURE:    Username and password do not match or you do not have an account yet.
2012-10-21   13:45:40   INFO   2.28.43.136   Joomla FAILURE:    Username and password do not match or you do not have an account yet.
2012-10-25   14:50:44   INFO   2.28.43.136   Joomla FAILURE:    Username and password do not match or you do not have an account yet.
2012-11-15   12:28:08   INFO   2.28.43.136   Joomla FAILURE:    Username and password do not match or you do not have an account yet.
2012-11-15   12:28:25   INFO   2.28.43.136   Joomla FAILURE:    Username and password do not match or you do not have an account yet.

Perhaps is there a way for me to re-install virtemart,  but keep all the products there for when i reinstall?

Toby

tobymccoll

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Re: Disappearing Products
« Reply #9 on: November 16, 2012, 19:55:10 pm »
if i save the php database and then re-install will it keep my products?

bytelord

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Re: Disappearing Products
« Reply #10 on: November 16, 2012, 20:25:51 pm »
Hello,

If you reinstall without uninstall all the data will not affected, in any case please first take a backup (use akeeba backup free edition will backup the whole site).

Regards
Production: Joomla 2.5.8 | VM 2.0.14 | PHP 5.3.13
Testing     : Joomla 2.5.8 | VM 2.0.16 | PHP 5.3.8
Testing     : Joomla 2.5.8 |    VM 2.1   | PHP 5.3.8

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