Author Topic: We are sorry, no shipment method matches the characteristics of your order.  (Read 26823 times)

alexander patiño londoño

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This is the error message that always appears when I try to complete a purchase after selecting the shipping method:
We are sorry, no shipment method matches the characteristics of your order.
I have tried seveeral recommendations found on several forums I have checked but nothing has worked for me until now.
Please let me know if there is an alternative that can solve this issue.

Thank you in advance for your help.

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is there a weight setup for whatever is in the cart?


Is the shipment method assigned to countries etc?

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Krx

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Hi

One of causes for this message could be that you set minimum number of products in your Shipment Method settings.
Example: if Minimum number of products is set to 10 and someone had only 5 articles in Cart, checkout will throw message you mentioned.

QuickFix 1: In Virtuemart language file, change this message phrase into "Min. order quantity is XYZ"

Long term fix 2: Devs could expand Virtuemart messaging functionality to include dedicated message/s if delivery method limits aren't met.

Regards

Favazza

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Same problem.

Weights is correct and no minimum set.
On the old versions we've used, the shipping method was chosen automatically. Doesn't that work on the new?

J2.5.7 and VM2.0.12f

PRO

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Same problem.

Weights is correct and no minimum set.
On the old versions we've used, the shipping method was chosen automatically. Doesn't that work on the new?

J2.5.7 and VM2.0.12f

auto select shipment is in configuration
is it turned on?


Works for me
J3.9+ VM 3.4.2
Slowest Page Speed Score (88) (Category)
Fastest Page Speed Score (94-96) (productdetails)

Favazza

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Same problem.

Weights is correct and no minimum set.
On the old versions we've used, the shipping method was chosen automatically. Doesn't that work on the new?

J2.5.7 and VM2.0.12f

auto select shipment is in configuration
is it turned on?


Works for me

Yes it is. If you mean in the "Checkout"-tab!?

When I log in (frontend) I get this box:
No payment method has been configurated , please visit http://www.homepage.com/administrator/index.php?option=com_virtuemart&view=paymentmethod
No shipment method has been configurated , please visit http://www.homepage.com/administrator/index.php?option=com_virtuemart&view=shipmentmethod

Don't get it. Both is configured and published.

PRO

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Same problem.

Weights is correct and no minimum set.
On the old versions we've used, the shipping method was chosen automatically. Doesn't that work on the new?

J2.5.7 and VM2.0.12f

auto select shipment is in configuration
is it turned on?


Works for me

Yes it is. If you mean in the "Checkout"-tab!?

When I log in (frontend) I get this box:
No payment method has been configurated , please visit http://www.homepage.com/administrator/index.php?option=com_virtuemart&view=paymentmethod
No shipment method has been configurated , please visit http://www.homepage.com/administrator/index.php?option=com_virtuemart&view=shipmentmethod

Don't get it. Both is configured and published.


either they are not published. OR the are assigned to something

so, say a payment is assigned to USA, BUT your account (after you log in) is in UK. You will not see them.

J3.9+ VM 3.4.2
Slowest Page Speed Score (88) (Category)
Fastest Page Speed Score (94-96) (productdetails)

ralfeez

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I am also having the exact same issue. It just does not make sense.
Thanks,
Ralph

ralfeez

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I am also having the exact same issue. It just does not make sense.
Thanks,
Ralph
I just found my problem. I have several child products. The parent did not have weight parameters set. All of the child products did, but not the parent. I input the params and it all works now.
Thanks,
Ralph

saravanakumar

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Hi,

 Am using Joomla1.5.25 and VM 2.0.10 when i complete the checkout process This error message always appears

Please select a shipment method
 
We are sorry, no shipment method matches the characteristics of your order.

I have tried several recommendations found on several forums I have checked but nothing has worked for me until now.

Please let me know if there is an alternative that can solve this issue.



Thank you in advance for your help.
Saravanakumar S| Software Engineer
Email : saravanakumar@angleritech.com

PRO

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Re: We are sorry, no shipment method matches the characteristics of your order.
« Reply #10 on: December 06, 2012, 15:52:08 pm »
Hi,

 Am using Joomla1.5.25 and VM 2.0.10 when i complete the checkout process This error message always appears

Please select a shipment method
 
We are sorry, no shipment method matches the characteristics of your order.

I have tried several recommendations found on several forums I have checked but nothing has worked for me until now.

Please let me know if there is an alternative that can solve this issue.



Thank you in advance for your help.

are the methods assigned to countries? weights? zip codes?

are all of the fields filled in?

J3.9+ VM 3.4.2
Slowest Page Speed Score (88) (Category)
Fastest Page Speed Score (94-96) (productdetails)

MAtkins

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Re: We are sorry, no shipment method matches the characteristics of your order.
« Reply #11 on: December 11, 2012, 20:43:30 pm »
I have the same problem.
I've tried as many different configurations as I can think of.

Solved - the 'Maximum Order Amount' for the shipping method was 25
The product price was $35.00
When I set the 'Maximum Order Amount' to 500 that fixed the problem.

Surely I'm not the only one experiencing this problem.
Does a solution exist short of redeveloping the shipping part of Virtuemart?

Joomla version: Joomla! 2.5.8
Virtuemart version: 2.0.14

The shipping method:
Published - YES
Country: United States
Zip Range Start: 00000
Zip Range End:  99999
Weight Unit: Pounds
Lowest Weight: 1
Highest Weight: 100
Minimum Order Amount : 0
Maximum Order Amount : 100
Shipping Cost: 8
Packaging Fee: 0
Tax: 'Apply No Rule'

The product is set as weighing 2 Pounds
The purchaser is in Florida, United States Zip Code 32801

It will not automatically select the shipping method.
I tried disabling the klarna plug in - tried re-enabling it
No help.

When I try to purchase the product it wants me to 'Select a Shipment Method':
When I click that it says:
"We are sorry, no shipment method matches the characteristics of your order."

PRO

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Re: We are sorry, no shipment method matches the characteristics of your order.
« Reply #12 on: December 11, 2012, 21:50:21 pm »
I have the same problem.
I've tried as many different configurations as I can think of.

Solved - the 'Maximum Order Amount' for the shipping method was 25
The product price was $35.00
When I set the 'Maximum Order Amount' to 500 that fixed the problem.

Surely I'm not the only one experiencing this problem.
Does a solution exist short of redeveloping the shipping part of Virtuemart?

Joomla version: Joomla! 2.5.8
Virtuemart version: 2.0.14

The shipping method:
Published - YES
Country: United States
Zip Range Start: 00000
Zip Range End:  99999
Weight Unit: Pounds
Lowest Weight: 1
Highest Weight: 100
Minimum Order Amount : 0
Maximum Order Amount : 100
Shipping Cost: 8
Packaging Fee: 0
Tax: 'Apply No Rule'

The product is set as weighing 2 Pounds
The purchaser is in Florida, United States Zip Code 32801

It will not automatically select the shipping method.
I tried disabling the klarna plug in - tried re-enabling it
No help.

When I try to purchase the product it wants me to 'Select a Shipment Method':
When I click that it says:
"We are sorry, no shipment method matches the characteristics of your order."

so is this solved or not?
J3.9+ VM 3.4.2
Slowest Page Speed Score (88) (Category)
Fastest Page Speed Score (94-96) (productdetails)

siobhano

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Re: We are sorry, no shipment method matches the characteristics of your order.
« Reply #13 on: December 13, 2012, 01:06:20 am »
I am seeing this same problem . Worked fine in earlier versions of VM but when I updated to 2.0.14  I am now getting the "We are sorry, no shipment method matches the characteristics of your order." whenever I try to select a shipment method for my order. All products have weight/dims data associated with them. Shipping method have been configured properly. This is a new problem for me - wondering what might have changed to trigger this error ?? Any ideas anyone ?

tiis

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Re: We are sorry, no shipment method matches the characteristics of your order.
« Reply #14 on: December 17, 2012, 09:24:59 am »
Help please! I have the same problem. I am using joomla 2.5.8 virtuemart 2.0.14. All fields in setting delivery options are full, but still leaves a message no shipment method matches the characteristics of your order.