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Paypal partial refund => Order "canceled"

Started by Florentp, October 12, 2012, 11:56:23 AM

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Florentp

Hello there.
Today i had an order with some items missing. So the operator did a paypal partial refund, for the products missing (directly from Paypal).
The order been "canceled" automatically after this operation.

In payment method section, i now have this new entry:

Full amount of the customer's payment   -15.00
Currency   EUR
Invoice   d32d01035
eligibility   Ineligible
Unique customer ID   xxxxxxxxxxx
Tax   0.00
Date/time of the IPN   10:09:34 Oct 11, 2012 PDT
Payment Status   Refunded
Transaction fee   -0.51
Customer's primary email address   xxxxxxxxxxx@free.fr
Customer's last name   Txxxxxxxxxxx
Customer's first name   Cxxxxxxxxxxx
Email address or account ID of the payment recipient   xxxxxxxxxxx
Primary email address of the payment recipient   xxxxxxxxxxx
Transaction subject   xxxxxxxxxxx
ISO 3166 country code   FR
Transaction identification number   xxxxxxxxxxx
Original transaction identification number   xxxxxxxxxxx
Reason for the case   refund


Is that normal?
So all the produts of the order gone back into the stock right?

Web programmer. Passionate.
PHP, SQL, Javascript, JQuery, css.
Skype : florent.indienboutique

chetanmadaan

This is normal... VM use IPN with paypal... so if a payment is refunded in paypal (doesn't matter full or partial)... it will automatically cancel the order on the site.

I am not sure if the quantity goes back too... i think it doesn't... but like i said... not sure.

Florentp

Quote from: chetanmadaan on October 13, 2012, 06:13:01 AM
This is normal... VM use IPN with paypal... so if a payment is refunded in paypal (doesn't matter full or partial)... it will automatically cancel the order on the site.

Yeah, i know. But I'im not pretty sure that set all products of the order as "refund" is a good option when there is a paypal refund.
Just because the stock get wrong by this way, in the case that it was a partial refund..
In my memories, yes, quantities go back.
Web programmer. Passionate.
PHP, SQL, Javascript, JQuery, css.
Skype : florent.indienboutique