Author Topic: Paypal partial refund => Order "canceled"  (Read 2571 times)

Florentp

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Paypal partial refund => Order "canceled"
« on: October 12, 2012, 11:56:23 am »
Hello there.
Today i had an order with some items missing. So the operator did a paypal partial refund, for the products missing (directly from Paypal).
The order been "canceled" automatically after this operation.

In payment method section, i now have this new entry:

Full amount of the customer's payment   -15.00
Currency   EUR
Invoice   d32d01035
eligibility   Ineligible
Unique customer ID   xxxxxxxxxxx
Tax   0.00
Date/time of the IPN   10:09:34 Oct 11, 2012 PDT
Payment Status   Refunded
Transaction fee   -0.51
Customer’s primary email address   xxxxxxxxxxx@free.fr
Customer’s last name   Txxxxxxxxxxx
Customer’s first name   Cxxxxxxxxxxx
Email address or account ID of the payment recipient   xxxxxxxxxxx
Primary email address of the payment recipient   xxxxxxxxxxx
Transaction subject   xxxxxxxxxxx
ISO 3166 country code   FR
Transaction identification number   xxxxxxxxxxx
Original transaction identification number   xxxxxxxxxxx
Reason for the case   refund


Is that normal?
So all the produts of the order gone back into the stock right?

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Skype : florent.indienboutique

chetanmadaan

  • 3rd party VirtueMart Developer
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Re: Paypal partial refund => Order "canceled"
« Reply #1 on: October 13, 2012, 06:13:01 am »
This is normal... VM use IPN with paypal... so if a payment is refunded in paypal (doesn't matter full or partial)... it will automatically cancel the order on the site.

I am not sure if the quantity goes back too... i think it doesn't... but like i said... not sure.

Florentp

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  • Posts: 86
Re: Paypal partial refund => Order "canceled"
« Reply #2 on: October 15, 2012, 14:52:31 pm »
This is normal... VM use IPN with paypal... so if a payment is refunded in paypal (doesn't matter full or partial)... it will automatically cancel the order on the site.

Yeah, i know. But I'im not pretty sure that set all products of the order as "refund" is a good option when there is a paypal refund.
Just because the stock get wrong by this way, in the case that it was a partial refund..
In my memories, yes, quantities go back.
Web programmer. Passionate.
PHP, SQL, Javascript, JQuery, css.
Skype : florent.indienboutique