Author Topic: Products Not Adding to Cart  (Read 4563 times)

scubasteve21

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Products Not Adding to Cart
« on: September 17, 2012, 22:51:47 pm »
Hi Guys,

I am trying to finalise my online shop but when I am trying to add items to my cart nothing is being added. I am also unable to increase the quantity of items.

Urgent help required!

I am running Joomla 2.5.7

http://www.fifeflyers.co.uk/index.php/shop

John2400

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Re: Products Not Adding to Cart
« Reply #1 on: September 17, 2012, 23:04:48 pm »

scubasteve21

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Re: Products Not Adding to Cart
« Reply #2 on: September 17, 2012, 23:23:11 pm »
I am unable to upload to VM2.0.10  from the control panel. Every time I try to update I get the error below:

Quote
Internal Server Error

The server encountered an internal error or misconfiguration and was unable to complete your request.

Please contact the server administrator, root@localhost and inform them of the time the error occurred, and anything you might have done that may have caused the error.

More information about this error may be available in the server error log.

ivus

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Re: Products Not Adding to Cart
« Reply #3 on: September 18, 2012, 04:01:35 am »
Hi scubasteve21,

You seem to have some javascript conflict which is killing your ability to add items to the cart.

If you are using a theme, try switching to the default theme and testing.

scubasteve21

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Re: Products Not Adding to Cart
« Reply #4 on: September 18, 2012, 09:47:53 am »
I am using an add-on theme from JoomShine, but surely that shouldn't be an issue? I have tested the shop with the default atomic theme and items are adding to the cart.

So how is this fixed? I can't change my theme so where do I go from here?

bytelord

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Re: Products Not Adding to Cart
« Reply #5 on: September 18, 2012, 09:50:38 am »
Hello,

I try to access your shop but is down for maintenance. Have you tried first of all with NO overrides with the default vm theme and joomla breez if the cart functionality is working proper? May be after all is a template issue (js conflict as ivus told) or any modules or plugin that uses js.

 
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scubasteve21

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Re: Products Not Adding to Cart
« Reply #6 on: September 18, 2012, 09:51:35 am »
It is back up now, I was just trying the above suggestion and took it off line while I changed the theme

ivus

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Re: Products Not Adding to Cart
« Reply #7 on: September 18, 2012, 09:56:19 am »
See attached image...

Quote
but surely that shouldn't be an issue?

it might possibly be the problem.

[attachment cleanup by admin]

scubasteve21

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Re: Products Not Adding to Cart
« Reply #8 on: September 18, 2012, 09:58:46 am »
Have you tried first of all with NO overrides with the default vm theme and joomla breez if the cart functionality is working proper. Can someone clarify how I would do this?

If it is the theme that is causing the conflict, how can I have the shop alone running off a different theme? As there is no way I am going to change my theme after all the work I have put in to it.

ivus

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Re: Products Not Adding to Cart
« Reply #9 on: September 18, 2012, 10:00:50 am »
Switch the template for the shop menu, by using the Joomla Template manager.

Just assign the default BEEZ template for the time being.

bytelord

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Re: Products Not Adding to Cart
« Reply #10 on: September 18, 2012, 10:21:16 am »
Hi,

As ivus told's you is a javascript conflict. Could you please verify the options you have select under Configuration-Templates-> Activate Css Styles & Javascripts? Use the vm jquery.

You use that template javascript /templates/jsn_epic_pro/js/jsn_jquery_no_conflict.js and you cache them here: /tmp/jsn_epic_pro_js_eba14386ae93b8d4c1a0b3b2ecc12215.js

So Could you please disable the cache?? I think this will fix your problem.
Production: Joomla 2.5.8 | VM 2.0.14 | PHP 5.3.13
Testing     : Joomla 2.5.8 | VM 2.0.16 | PHP 5.3.8
Testing     : Joomla 2.5.8 |    VM 2.1   | PHP 5.3.8

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scubasteve21

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Re: Products Not Adding to Cart
« Reply #11 on: September 18, 2012, 15:25:08 pm »
Switch the template for the shop menu, by using the Joomla Template manager.

Just assign the default BEEZ template for the time being.

Can I ask how do the above?

scubasteve21

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Re: Products Not Adding to Cart
« Reply #12 on: September 18, 2012, 15:26:57 pm »
So Could you please disable the cache?? I think this will fix your problem.

Looking at the global configuration panel > system. It has the cache as 'OFF - caching disabled'

bytelord

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Re: Products Not Adding to Cart
« Reply #13 on: September 18, 2012, 15:40:30 pm »
Hello,

I think your template you use have some cache options ... you should ask your template provicer, check for cache, compress settings and post back.
Production: Joomla 2.5.8 | VM 2.0.14 | PHP 5.3.13
Testing     : Joomla 2.5.8 | VM 2.0.16 | PHP 5.3.8
Testing     : Joomla 2.5.8 |    VM 2.1   | PHP 5.3.8

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scubasteve21

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Re: Products Not Adding to Cart
« Reply #14 on: September 19, 2012, 13:19:04 pm »
Just waiting on a reply from the theme provider.

In the meantime, how can I just have my shop use a different template and not the rest of my site?