Author Topic: Prices not showing up to non-logged in users  (Read 3322 times)

darkroast

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Prices not showing up to non-logged in users
« on: August 19, 2012, 23:13:42 pm »
OK, I'm completely confused. I built the cart for my client, and had Joomla offline while checking things out. In order to see the site, I logged in as admin. The prices show up in the category view, just as I expected. However, when I took the site online, and looked at the category view without logging in, no prices. They don't even show on the detail page.

What am I doing wrong?

bytelord

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Re: Prices not showing up to non-logged in users
« Reply #1 on: August 19, 2012, 23:42:24 pm »
Hello,

looks like misconfiguration.

Could you please check if anonymous shopper group have enabled to show prices?

You can check that on the BE by going to Orders & Shoppers --> Shopper Groups --> Select -anonymous- and please check Show Prices and what prices are enabled. Should be ALL selected in show prices and above.
The same should be in the default shopper group.

Last please don't forget to mention your joomla,php and vm version.

Help helps you out.

Regards
Production: Joomla 2.5.8 | VM 2.0.14 | PHP 5.3.13
Testing     : Joomla 2.5.8 | VM 2.0.16 | PHP 5.3.8
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darkroast

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Re: Prices not showing up to non-logged in users
« Reply #2 on: August 21, 2012, 16:57:57 pm »
On the -anonymous- group, "Show Prices" is checked. All price types are checked as well. "Enable shoppergroup specific price display" is NOT checked. Same for default shopper group.

Joomla version is 2.5.6
PHP 5.3.16
VM Version: 2.0.8e

bytelord

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Re: Prices not showing up to non-logged in users
« Reply #3 on: August 21, 2012, 18:25:08 pm »
Hello,

What options you have selected on Configuration -> Pricing?
If you login as just registered user do you see the prices or only with admin account?

I could tell you try a backup and from Tools->tools & migration go to install tables and if necessary update them.
Production: Joomla 2.5.8 | VM 2.0.14 | PHP 5.3.13
Testing     : Joomla 2.5.8 | VM 2.0.16 | PHP 5.3.8
Testing     : Joomla 2.5.8 |    VM 2.1   | PHP 5.3.8

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darkroast

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Re: Prices not showing up to non-logged in users
« Reply #4 on: August 21, 2012, 19:24:07 pm »
I created a regular user and logged in as that. Prices weren't available there either, so it looks like only the admin account can see them.

Under configuration > pricing, here's what's checked:

Show tax in cart


Show Prices
Baseprice show price and label
Tax Amount

bytelord

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Re: Prices not showing up to non-logged in users
« Reply #5 on: August 21, 2012, 20:27:42 pm »
Update: Enable everything in show prices and use the standard vm template with no overrides, base price is only for the admin :)
You should use final sales price, so enable them all to see the results :)

ok, i think something goes wrong with your shopper group configuration. Please enable both joomla and VM debugging and if you can send me i url of your live site.
Also could please check you joomal database (using phpmyadmin) and tell me the following values inside the virtuemart_shoppergroups table:

virtuemart_shoppergroup_id    shopper_group_name    default
    2                                                   default                       1
    3                                                anonymous                   2

Also if everything in the backend is correctly configured (after a backup) try Tools->tools & migration go to install tables and if necessary update them


Production: Joomla 2.5.8 | VM 2.0.14 | PHP 5.3.13
Testing     : Joomla 2.5.8 | VM 2.0.16 | PHP 5.3.8
Testing     : Joomla 2.5.8 |    VM 2.1   | PHP 5.3.8

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sorema

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Re: Prices not showing up to non-logged in users
« Reply #6 on: November 30, 2012, 13:40:41 pm »
didi you solve this? in my shop VM  2.0.14 (j2.8) only admin users can see base price. how can i solve this? if i add a discount only admins can se the starting price, then is shown the final price and the discount amount. nothing more!

bytelord

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Re: Prices not showing up to non-logged in users
« Reply #7 on: November 30, 2012, 16:08:48 pm »
Hello Sorena,

base price is for calculating the profits, etc. Please for your customers (anonymous & default) use the Baseprice with Tax, but without discounts and Final salesprice

Regards
Production: Joomla 2.5.8 | VM 2.0.14 | PHP 5.3.13
Testing     : Joomla 2.5.8 | VM 2.0.16 | PHP 5.3.8
Testing     : Joomla 2.5.8 |    VM 2.1   | PHP 5.3.8

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ironic

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Re: Prices not showing up to non-logged in users
« Reply #8 on: December 12, 2012, 02:21:14 am »

Please for your customers (anonymous & default) use the Baseprice with Tax, but without discounts and Final salesprice

It's not possible. "Base price with Tax, but without discounts" is not shown for registered (-default-) or anonymous (-anonymous-) as well as "Base price".

As I don't use taxes, for registered and anonymous I have two identical prices in product category page - "Discounted Price without tax" and "Final price". Customers don't understand where is a joke because they don't see "Base price" or "Base price with Tax, but without discounts". In this case usage of "Discount" field to show saved money is not recommended because customers think that it is additional discount as they don't see start price. :(

In product preview page i don't see "Discounted Price without tax" nor for both mentioned groups nor for admin.

Please help me  :(

Joomla 2.5.8
VM 2.0.14