VirtueMart Forum

VirtueMart 2 + 3 => General Questions => Topic started by: seanctc on February 12, 2012, 23:54:50 pm

Title: VM 2 checkout process complicated, opinions
Post by: seanctc on February 12, 2012, 23:54:50 pm
Hi,
     My first time using VM2 and am impressed the only thing I don't like is the checkout process, when a user goes to checkout they are greeted with an overly complicated page in my opinion, the Add/ edit shipping address and billing address buttons, is this the new "one click checkout" i've heard about?, I quite liked the old fool proof stages of VM 1.1 where the user was greeted with the page displaying there items, then the next page LOG in or new users and so forth,
     I'm wondering about peoples opinion on this? I showed it to a friend of mine to get a second opinion and it looks far too busy!, is there a way to change this process? or should I just clean it up a bit?.
     Also while i'm here, upon clicking on add to basket a jquery box appears stating I have added the product etc.. does anyone know what I would overide in my vies to change this?, is it in Cart?

Thanks,
Sean.
Title: Re: VM 2 checkout process complicated, opinions
Post by: chadgarber on February 14, 2012, 14:08:46 pm
agreed
Title: Re: VM 2 checkout process complicated, opinions
Post by: seanctc on February 17, 2012, 00:19:17 am
agreed

I'm wondering if anyone has come across a better checkout process? a module etc.. I wouldnt mind paying for one that replicates the old one,
Title: Re: VM 2 checkout process complicated, opinions
Post by: jayrb on February 17, 2012, 20:43:00 pm
I couldn't agree more! I'm trying to learn to live with it, but am strongly considering a rewrite of the checkout process. Not exactly something I've budgeted for. The VM 1.1 process was excellent and followed the accepted norm that online shoppers have come to expect. Very difficult to understand why this has been changed and so drastically.

To the VM team, you've done great work here and people are trying to follow the changes to this process. Perhaps you might elaborate why you've chosen to change the checkout process so we can understand better.

Thanks,
Jay
Title: Re: VM 2 checkout process complicated, opinions
Post by: patrik60 on February 18, 2012, 01:07:50 am
Look also at this thread:
http://forum.virtuemart.net/index.php?topic=98153.0
Title: Re: VM 2 checkout process complicated, opinions
Post by: maxispin on February 24, 2012, 11:38:53 am
I agree.  The process is confusing.

At least address should not be displayed before the Checkout button is pressed.
Title: Re: VM 2 checkout process complicated, opinions
Post by: Atti on February 24, 2012, 17:17:07 pm
agreed, I used VM for 4 years now but if this isn't solved I will have to stop using it. I'm using VM2 for only one site and I get so many confusing emails about checkout not being straight forward.
The old way was perfect and cannot understand why and how this VM2 checkout was invented...
Title: Re: VM 2 checkout process complicated, opinions
Post by: Milbo on February 24, 2012, 18:55:47 pm
Please try 2.0.2 it has a better checkout.
Title: Re: VM 2 checkout process complicated, opinions
Post by: maxispin on February 24, 2012, 19:10:11 pm
Cool! Can't wait to test it! I have been playing with VM already the whooole day. : http://dev.virtuemart.net/attachments/download/389/com_virtuemart.2.0.2_extract_first.zip
Title: Re: VM 2 checkout process complicated, opinions
Post by: patrik60 on February 27, 2012, 16:58:02 pm
Quote
Please try 2.0.2 it has a better checkout.

Sorry, can't see any differences but the TOS. To me it's still overloaded. I prefer the checkout process of VM 1.1 since this matches more the standard of an online shop.

Regards Patrik
Title: Re: VM 2 checkout process complicated, opinions
Post by: Milbo on February 27, 2012, 21:54:00 pm
The difference is not in the layout patbe60. The difference is that it is now a true one click checkout, when you are already registered. When you dont want that people can use their individual way, you can easily overwrite it per template and remove the Add address, select payment and select shipment. Then the people have to go through the checkout process. You can also connect that to the variable controlling the button, to show the stuff, when the people did the checkout.

But that is a matter of taste. I dont like shops which force me due a checkout process. I like it more to be able to enter it as I want to. This questions depends on your average shopper, your audience.
Title: Re: VM 2 checkout process complicated, opinions
Post by: patrik60 on February 27, 2012, 23:33:24 pm
Quote
But that is a matter of taste. I dont like shops which force me due a checkout process. I like it more to be able to enter it as I want to. This questions depends on your average shopper, your audience.
Yes, I agree with you. But I don't exactly understand what you mean with this:
Quote
You can also connect that to the variable controlling the button, to show the stuff, when the people did the checkout.
Title: Re: VM 2 checkout process complicated, opinions
Post by: Sunburst WebConsult on February 28, 2012, 09:02:49 am
Hi :-)

First of all - thank you SO MUCH for creating VirtueMart :-)

I love VM2 but my clients often tell me that it takes way too many clicks and page loads to go through the checkout process. I agree with them.

Any news about a more quick and simpel checkout for VM2?
Title: Re: VM 2 checkout process complicated, opinions
Post by: MaHe29 on February 28, 2012, 10:31:17 am
I've unchecked "ask for registration" in the backend. So people can check out without creating an account, but doenst show the options needed to create an account.
If people want to create an user account they can create one with the module í've placed on the right colom.
Title: Re: VM 2 checkout process complicated, opinions
Post by: Milbo on February 28, 2012, 21:10:28 pm
this is the wrong method MaHe29, please look here http://virtuemart.cloudaccess.net/my-account/editaddresscartBT

This is our normal way, just a matter of setting, the standard should already be that way. I should check a fresh install.
Title: Re: VM 2 checkout process complicated, opinions
Post by: Sunburst WebConsult on February 29, 2012, 07:30:17 am
Hi Milbo :-)

Will VM2 get an easier checkout process in the near future? :-)

I found this "one page checkout" extension that works for VM2: http://www.rupostel.com/checkout/one-page-checkout-for-virtuemart

Could this become core some day... so we - without hacking and extending - have a quick checkout?

And again - thank you so much for all you do for the community :-)
Title: Re: VM 2 checkout process complicated, opinions
Post by: Milbo on March 01, 2012, 10:01:27 am
Now are all silent?
Title: Re: VM 2 checkout process complicated, opinions
Post by: Sunburst WebConsult on March 01, 2012, 10:19:06 am
Hi Milbo :) did you see my question above? :-)
Title: Re: VM 2 checkout process complicated, opinions
Post by: MaHe29 on March 01, 2012, 10:24:00 am
Thanks Milbo, but I prefer the way I’ve edited the process now.
This way the customer see less fields when placing an order making the process quicker with no fields that can cause any questions. If you like you can see the test version of my website here http://themaximumhealthshop.eu/
I'm still struggling with the stackable child products, but i expect to figure this out today, so i can get my site live (Finally)
Title: Re: VM 2 checkout process complicated, opinions
Post by: maxispin on March 01, 2012, 13:13:05 pm
I have radically minimized the layout. See it here:  http://kraana.fi/index.php/ostoskori

The billing address is retitled as shipping address (toimitusosoite). The shipping address is removed. The user login is removed.

This kind of layout I prefer.

Title: Re: VM 2 checkout process complicated, opinions
Post by: rustle on March 03, 2012, 17:03:55 pm
Hey Milbo

Wouldn't it be easier to have the select payment/select shipment set up as a drop down list in the cart

this would significantly streamline the 1-page process.

Title: Re: VM 2 checkout process complicated, opinions
Post by: MichaelStevens on March 14, 2012, 21:27:53 pm
Everybody that is looking for a simpler way, we will be releasing a one page checkout for VM2 that DOES NOT hack the core. This way you will be able to install updates normally, etc. It should be ready this weekend or early next week! Please email me if you are interested. info [at] michaelstevensdesign [dot] com

Title: Re: VM 2 checkout process complicated, opinions
Post by: jenkinhill on March 15, 2012, 00:08:32 am
There is a single page checkout for testing for those that require it on http://forum.virtuemart.net/index.php?topic=99418.0
Title: Re: VM 2 checkout process complicated, opinions
Post by: Sunburst WebConsult on March 15, 2012, 07:26:51 am
Looks VERY good :-)

Hopefully it will become core someday so we don't have to extend with all the complications it sometimes has.
Title: Re: VM 2 checkout process complicated, opinions
Post by: Anik on March 15, 2012, 08:00:32 am
Yeah, there should be a drop down selection for guest and registered use.
Title: Re: VM 2 checkout process complicated, opinions
Post by: patrik60 on April 02, 2012, 00:48:06 am
I don't like absolutely the checkout process of VM 2. After registring or just leaving address a new customer has to select  first shipment method. Then he has to click "save" (why save instead of continue???). After he will be redirected to the cart (???). Then he has to click again "checkout now". After choosing the payment method (again "save" instead of "continue") he will be redirected again to the cart.  He will then click again "checkout now" and get the message "Please accept the terms of service to confirm" (he can do this also in the registration form, but there is no link to read the terms). And finally he can confirm the order.

Sorry, but this is not the way how a shopping cart should work. May be your intension with this confusing way of checkout process is to buy the one checkout page component.

Yes, I bought it. But in my opinion your way is wrong. It's ok for a returning customer when you enable "Automatic Selected Shipment" and "Automatic Selected Payment". A first time customer should go through every step without returning all the time to the shopping cart.
Title: Re: VM 2 checkout process complicated, opinions
Post by: jenkinhill on April 02, 2012, 12:12:39 pm
You can change the layout to make it simpler. An exemple of this is here, where the developer has set up a single page checkout:  http://www.linelab.org/virtuemart-templates/index.php/virtuemart-2-example/cart
Title: Re: VM 2 checkout process complicated, opinions
Post by: Sunburst WebConsult on April 02, 2012, 12:21:55 pm
It looks so great... but I don't understand why this is not core... it would make VM2 so much better :-)
Title: Re: VM 2 checkout process complicated, opinions
Post by: jenkinhill on April 02, 2012, 13:01:47 pm
Design and layout flexibility is built into VM2 simply by using overrides. I think a lot of people have difficulty in realising or adapting to this - although we did use class overrides in VM1 for people who wished to use it, not many took advantage of it.

IMO the VM core developers should be working on a stable, fuctional core. They are not professional designers, although they have produced something that works and is being used on live sites. As time goes on I'm sure that more layout override "packages" will be made available by third party developers to help out those who do not have a clue about code or have difficulties in that area.
Title: Re: VM 2 checkout process complicated, opinions
Post by: patrik60 on April 02, 2012, 18:07:53 pm
Ok, looks nice. But no amount of the products in the cart (May be it's not compatible with VM 2.0.3H) and 75 validation errors! also 45 on their site.
Title: Re: VM 2 checkout process complicated, opinions
Post by: jenkinhill on April 02, 2012, 19:21:27 pm
"VM 2.0.3H" is a development version with known bugs.
Title: Re: VM 2 checkout process complicated, opinions
Post by: patrik60 on April 02, 2012, 19:24:51 pm
Ok. looking forward for the next official release of VM. In my opinion this one page checkout override is a very good solution!!
Title: Re: VM 2 checkout process complicated, opinions
Post by: anotart on June 16, 2012, 16:16:02 pm
I have been very impressed with the VirtueMart package (2.06 on Joomla 2.5).  I've been quite amazed by all that is built into it and it's functionality -- and the customizations I've been able to make even though I'm a novice to all things web.

However, I've been surprised by the problems I'm having with the checkout.  As the first person stated, it is not intuitive at all the first time you encounter it.  That makes it unusable for a site that mostly has "guest" customers.  I have spent hours trying to find solutions to problems on this forum and have implemented a number of them -- all of which end up giving me different problems.  There are so many options everywhere else in the product and then when I get to checkout (the main reason for the product), I'm stuck.  I'd prefer not adding another extension if I can avoid it.

A couple questions:

1)  Is there something I'm overlooking, or has someone come up with a solution to simplify checkout that really works. 

2)  I saw in the "features" for VM2, that there is a one-page or one-click checkout option -- I haven't found that.  Does anyone know about that?

Here is a link to my store, with the work arounds -- including the current one that doesn't work:

http://www.notarthomas.com/Mary/index.php/2012-05-29-16-05-40/online-store

I don't want anything fancy -- I just need a customer to be able to easily understand how to check out. 

Thank you for your help -- and thank you for a great product!
Title: Re: VM 2 checkout process complicated, opinions
Post by: jenkinhill on June 16, 2012, 18:07:43 pm
One page checkout:  http://forum.virtuemart.net/index.php?topic=99418.0

(it has not yet been added to the VM2 core)

Also have a look at checkout on this site:  http://forum.virtuemart.net/index.php?topic=102918.0
Title: Re: VM 2 checkout process complicated, opinions
Post by: PRO on June 16, 2012, 18:23:23 pm
https://forum.virtuemart.net/index.php?topic=101492.msg341260#msg341260
Title: Re: VM 2 checkout process complicated, opinions
Post by: renatomiranda on June 17, 2012, 01:10:18 am
I have a simple solution:

add this to your css

.billto-shipto {display:none;}
Title: Re: VM 2 checkout process complicated, opinions
Post by: Thomas Kampp on February 06, 2013, 14:34:29 pm
Was there ever found a solution to this? I can't even allow users to register during checkout due to an error in Virtuemart!!

I am seeing the exact same screenshots as many of you (without the option of the user to register during check out, even though it is activated in the configuration).
Please also see this thread for screenshot: http://forum.virtuemart.net/index.php?topic=112382.msg378056
Title: Re: VM 2 checkout process complicated, opinions
Post by: Belonogast on February 18, 2013, 11:12:41 am
I searched the web for a solution but never found one.

Especially in Germany where shops are always in danger of getting sued, this checkout is really madness because it confuses the customer.
I just can't unserstand why we can't have the simple 4-step-checkout like in old virtuemart or any other shop...

I also tried to customize the checkout but it always falls back the the default_pricelist and so there is no chance to separate the list in step 1 from step 4.
Title: Re: VM 2 checkout process complicated, opinions
Post by: sandstorm on April 24, 2013, 18:01:52 pm
I'm using OPC in 2 sites now. 3 by the end of tomorrow.

It doesn't hack core VM, updates are coming out all the time and in the short time I have used it, the developer has listened to a couple of ideas I have had and already added them into latest release.

I think its well worth another look, for those who may have tried it when VM2 first came out, as it seems to have progressed a lot!
Title: Re: VM 2 checkout process complicated, opinions
Post by: lindapowers on April 24, 2013, 19:20:03 pm
The best checkout I have tested for VM is the one by rupostel, the other plugins may look nice but are miles away in functions  + the fact that they are plugins and not components block their capacities in some templates using specific frameworks. The component works really well and is a nice and simple checkout, so is just a matter of layout.

Mention a part is the incredible support Stan offers.

I never understood the logic in the checkout of VM, is not unidirectional, lacks of some easy loaders to display payment and shipping methods and there are buttons all around which may confuse the customers.

Actually it was the checkout of VM that some months ago made me try other e-commerce solutions.

Just needs a few fixes and it will become excellent, sadly in it's current state is confusing for customers specially if you use guest checkout.

I still have hope in them fixing it one day and making a really excellent checkout. Feels completely aside from the quality of the rest of the product and destroys the image for new users to VM.