VirtueMart Forum

VirtueMart 2 + 3 + 4 => Installation, Migration & Upgrade => Topic started by: hiperplata on May 16, 2023, 09:56:32 AM

Title: Didn't receive email with user/pass and license
Post by: hiperplata on May 16, 2023, 09:56:32 AM
Hello everybody:

I posted this some days ago and I need some support. Please, I need to get my user/password so I can check my bronze membership license and download the updates. I can't remember my user/pass so I can't neither put a support ticket nor get my license.

Thank you in advance.

http://forum.virtuemart.net/index.php?topic=150037.msg535839#msg535839 (http://forum.virtuemart.net/index.php?topic=150037.msg535839#msg535839)
Title: Re: Didn't receive email with user/pass and license
Post by: hiperplata on May 22, 2023, 14:05:41 PM
Is there any admin or anyone in charge of the Membership subscriptions? I need some support to get my license. I have the Paypal email as proof of paid purchase of the bronze membership.
Title: Re: Didn't receive email with user/pass and license
Post by: Milbo on May 29, 2023, 20:51:37 PM
Hello hiperplata, I am sorry for the hassle. I fixed the emails, so setting the pw back,... should work again. I will also send you my skype, so you can contact me if you have still problems.
Title: Re: Didn't receive email with user/pass and license
Post by: hiperplata on May 30, 2023, 11:36:19 AM
Hi Milbo, I'm gonna try the reminder service. I hope I can guess my user/pass. Thanks

EDIT: I don't remember if the email for user reminder is correct but with one email address I get "User not found" but with another I get this message:

"The following From address failed: extensions@virtuemart.net : MAIL FROM command failed,Requested action not taken: mailbox unavailable Sender address is not allowed. ,550,SMTP server error: MAIL FROM command failed Detail: Requested action not taken: mailbox unavailable Sender address is not allowed. SMTP code: 550SMTP server error: MAIL FROM command failed Detail: Requested action not taken: mailbox unavailable Sender address is not allowed. SMTP code: 550
Reminder failed: Failed sending email."
Title: Re: Didn't receive email with user/pass and license
Post by: hiperplata on June 19, 2023, 09:34:48 AM
Hi, still no answer for this problem. If I don't get a solution I'll ask for a refund because I haven't be able to use the membership features.
Title: Re: Didn't receive email with user/pass and license
Post by: jenkinhill on June 19, 2023, 12:17:44 PM
Did you Skype Max?
Title: Re: Didn't receive email with user/pass and license
Post by: hiperplata on June 20, 2023, 11:57:03 AM
Hi jenkinhill, thanks for the reply. I didn't skype Max because we don't use Skype or webcam in the company. If it's for the chat feature of Skype I could try it but I would prefer another way to communicate.
Title: Re: Didn't receive email with user/pass and license
Post by: jenkinhill on June 20, 2023, 12:10:35 PM
Skype chat is what the VM devs use.