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VirtueMart Forum

VirtueMart 2 + 3 + 4 => General Questions => Topic started by: melomax26 on August 30, 2020, 21:50:07 PM

Title: order emails
Post by: melomax26 on August 30, 2020, 21:50:07 PM
ive set up virtue mart for the first time and done a test purchase then cancelled the order and issued a refund and since then ive received 9 emails saying order received and 9 emails saying order cancelled with a pdf attached

do you know how i can rectify this thanks
Title: Re: order emails
Post by: melomax26 on August 30, 2020, 21:55:03 PM
now upto 12 emails in just over 2 hours since the order was cancelled in my website backend
Title: Re: order emails
Post by: pinochico on August 30, 2020, 22:34:23 PM
No

Unfortunately, your description of the issue is useless
Title: Re: order emails
Post by: Jörgen on August 31, 2020, 06:52:45 AM
To little information.

Check your configuration -> email settings.

Check Your settings in Your payment processor, might have something to do with updating order status from extarnal link.

Jörgen @ Kreativ Fotografi
Title: Re: order emails
Post by: melomax26 on August 31, 2020, 10:59:02 AM
joomla version 3.9.21
php version 7.49
virtue mart version 3.8.4

heres more details

i set up virtuemart yesterday for the first time and got somebody to make a purchase.

Since then i have received a email from virtuemart saying confirmed order a total of 33 times as pictured in the photo i then cancelled the order and i received 33 more emails saying cancelled

Obviousley i only should receive 1 email per order ????

thanks

Mark
Title: Re: order emails
Post by: Jörgen on August 31, 2020, 11:52:10 AM
I think that You have not allowed PayPal to refund the order through IPN.

Check your settings in the paypal payment method.

Jörgen
Title: Re: order emails
Post by: melomax26 on August 31, 2020, 12:34:36 PM
hi
what do i put in the ipn box as its blank

thanks
Title: Re: order emails
Post by: melomax26 on August 31, 2020, 12:49:50 PM
hi
im still gettingg emails and in the order section in virtuemart its issuing new invoice numbers at side of each email the images attached are what i see in virtuemart
Title: Re: order emails
Post by: Jörgen on August 31, 2020, 12:59:15 PM
Still no settings for the paypal payment processor ?

Jörgen
Title: Re: order emails
Post by: melomax26 on August 31, 2020, 13:15:07 PM
sorry about that
these are screen shots of the configuration in virtue mart for paypal

split over 2 posts as images too large in size
Title: Re: order emails
Post by: melomax26 on August 31, 2020, 13:15:52 PM
last 2 of the config pages
Title: Re: order emails
Post by: melomax26 on August 31, 2020, 20:22:18 PM
see photos attatched for paypal settings
Title: Re: order emails
Post by: Jörgen on August 31, 2020, 20:47:40 PM
I would not use confirmed as a status for pending transactions.

Jörgen
Title: Re: order emails
Post by: melomax26 on August 31, 2020, 20:52:00 PM
so if i unpublish the confirmed as a option ?
Title: Re: order emails
Post by: melomax26 on August 31, 2020, 20:57:38 PM
ive just noticed this section of emails could one of these settings be causing the emails to be sent
Title: Re: order emails
Post by: Jörgen on August 31, 2020, 21:20:29 PM
Quote from: Jörgen on August 31, 2020, 06:52:45 AM
Check your configuration -> email settings.
Jörgen @ Kreativ Fotografi

Yes of course, that is what is there for. But You should not get repeated IPN from PayPal unless the update of status from PayPal is misconfigured. If PayPAl can not update order status properly or does not get a correct answer it tries, again and again and again ...

Jörgen

Jörgen
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