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VirtueMart Forum

VirtueMart 2 + 3 + 4 => Plugins: Payment, Shipment and others => Topic started by: _stu on February 15, 2020, 16:00:10 PM

Title: PayPal Pro errors
Post by: _stu on February 15, 2020, 16:00:10 PM
When attempting to check out with PayPal Pro after entering incorrect info (e.g. incorrect credit card, incorrect billing address, others?), the only error listed is a single error message that says, "The payment plugin failed." This is not very helpful to the user. >:(
To make matters worse, the debug log does not get updated with this error, so a semi-sophisticated admin can't help the user.  :-\
The order list is not updated. I can understand this.

Is there another plugin available that is more helpful in error conditions?

Thanks.
Title: Re: PayPal Pro errors
Post by: jjk on February 15, 2020, 20:20:17 PM
In Joomla administration > Extensions > Manage, what are the PayPal plugin version and author?
Title: Re: PayPal Pro errors
Post by: _stu on February 15, 2020, 20:54:37 PM
Sorry, should have remembered that.
VirtueMart Development Team version 3.6.10
Cheers.
Title: Re: PayPal Pro errors
Post by: AH on February 16, 2020, 11:30:46 AM
Has this ever worked?

Title: Re: PayPal Pro errors
Post by: _stu on February 18, 2020, 20:03:53 PM
It seems to work if there are no errors, but any error conditions are handled poorly, as far as I can tell.
Title: Re: PayPal Pro errors
Post by: Studio 42 on February 18, 2020, 22:02:48 PM
Perhaps Paypal API do not provide the informations ?
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