VirtueMart Forum

VirtueMart 2 + 3 + 4 => Virtuemart Development and bug reports => Topic started by: RensvN on December 18, 2018, 14:18:35 PM

Title: Virtuemart - Problems in backend with "shop" and "images"
Post by: RensvN on December 18, 2018, 14:18:35 PM
One of my webshops is running on Joomla 3.9.1 in combination with Virtuemart 3.4.2
I just find out that some pieces in the backend of my webshop do not work properly, I don't know how to solve this to be honest.

Everything seems to work properly exept one are of the backend.
I'm facing some problems while I click on "Virtuemart" and than "Shop" or "images"
I can't edit some crucial details of my webshop (see attached images)

Is it an problem with my database or is it something else?
Title: Re: Virtuemart - Problems in backend with "shop" and "images"
Post by: Studio 42 on December 18, 2018, 15:12:42 PM
This is a typical PHP error, you need to get last virtuemart 3.4.3 Beta release when you use Joomla 3.9
Get last package from here http://dev.virtuemart.net/projects/virtuemart/files
Title: Re: Virtuemart - Problems in backend with "shop" and "images"
Post by: RensvN on December 18, 2018, 15:31:19 PM
I just updated to VM 3.4.3 unfortunately without any result.
Title: Re: Virtuemart - Problems in backend with "shop" and "images"
Post by: Studio 42 on December 18, 2018, 15:35:47 PM
Enable PHP erro display in your Joomla config and check if you see any error message.
Title: Re: Virtuemart - Problems in backend with "shop" and "images"
Post by: GJC Web Design on December 18, 2018, 15:38:17 PM
and enable Joomla debug and you can see the file error trace as well
Title: Re: Virtuemart - Problems in backend with "shop" and "images"
Post by: RensvN on December 18, 2018, 15:50:42 PM
I did put "debugging system" on "yes" and "error reporting" on "development" but there is no error message showing up.

Title: Re: Virtuemart - Problems in backend with "shop" and "images"
Post by: GJC Web Design on December 18, 2018, 16:25:17 PM
logged elsewhere on your server?
Title: Re: Virtuemart - Problems in backend with "shop" and "images"
Post by: RensvN on December 18, 2018, 16:29:36 PM
How can I see that?
Title: Re: Virtuemart - Problems in backend with "shop" and "images"
Post by: Studio 42 on December 18, 2018, 16:36:57 PM
Quote from: RensvN on December 18, 2018, 16:29:36 PM
How can I see that?
Most time in your Joomla root folder error.log or in a log subfolder or sometime directly in server panel
Title: Re: Virtuemart - Problems in backend with "shop" and "images"
Post by: RensvN on December 19, 2018, 12:06:07 PM
I just checked and I saw one map named "logs".
It contains some .tar.gz files, is that what I need?

How can I open these files and wich one do I need?
Title: Re: Virtuemart - Problems in backend with "shop" and "images"
Post by: jenkinhill on December 19, 2018, 12:50:39 PM
Could be access or ftp log files. The hint will be in the use of the word "error" in the filename.

Assuming this is a recent Joomla installation, site errors are logged in administrator/logs - look for error.php or com_virtuemart.log.php
Title: Re: Virtuemart - Problems in backend with "shop" and "images"
Post by: RensvN on December 19, 2018, 14:51:03 PM
I found some error file but the only message within the file is about an incorrect combination of username and password.

Any other ideas?
Title: Re: Virtuemart - Problems in backend with "shop" and "images"
Post by: jenkinhill on December 19, 2018, 17:31:40 PM
I presume you have tried to reinstall the VM components? Sometimes issues like this are related to installation issues.
Title: Re: Virtuemart - Problems in backend with "shop" and "images"
Post by: RensvN on December 21, 2018, 12:07:29 PM
Yes I reinstalled all VM files.

Any idea how to solve this problem?
Title: Re: Virtuemart - Problems in backend with "shop" and "images"
Post by: GJC Web Design on December 21, 2018, 12:21:35 PM
JavaScript errors?  look in the console tab of the browser