Hello.
I have Joomla 3.8.7 with VM 3.2.14
I have the problem that the customer recieve correctly the confirmation email, but vendor do not recieve anything :-(
Please, see the attached image for view my configuration
Please, someone can help me?
Thank you very much :-)
http://forum.virtuemart.net/index.php?topic=140125.msg492370#msg492370
Hi jenkinhill
Thank's for your reply
In the other post you say:
Maybe try changing the setting "Use the vendor email address" in Configuration/Email Settings
I check the option "Use the vendor email", but I do not recieve any email as vendor :-(
Any other idea ?
Thank you very much
Best regards jenkinhill
Do you get "ask question" email?
Do you refer this?
Please, see the image attached
This:
(https://image.ibb.co/mvMWVo/askq.png) (https://ibb.co/cvE738)
No, I have'nt it
What? You have not turned it on - or it is turned on but when used email is not sent top the vendor?
Hello Jenkinhill
Is turned Off. I do'nt need this feature, but the email that I'm not recieving is the confirmation email of the order
In all my post I refer to the order confirmation email, not to the "Ask a question" email ;-)
The person that make an order (Shopper) recieve the order confirmation email correctly, but I, as a vendor, don't recieve the order confirmation email :-(
I check all the order status configuation, I check possible problems in the server, I probe with others emails, with the same result (The system is not sending the order confirmation email to vendor)
Any idea about the issue?
Thank you very much Jenkinhill
The ask question facility allows you to check if the mail issue is specific only to orders or to a wider issue affecting VM sent mail. So turn it on and try it.
SOLVED :-):-):-)
HERE I FIND THE SOLUTION:
https://forum.virtuemart.net/index.php?topic=138376.0
Thank's for all Sir. Jenkinhill :-)