We are using virtuemart (3.2.0) on our joomla (3.3.3) website, which is using Realex Hpp API plugin to process credit card payments.
Everything, including payment process was working without a probem.
We recently added SSL to the website. After this, everything seems to be working OK except the Realex Payment. We are using Realex hpp. Now at the checkout when it tries to go to the realex payment page (after hitting Confirm Payment button), the screen just appears blank.
Following are the screenshots on Google Chrome :
https://www.screencast.com/t/sdgjnKbeJC
https://www.screencast.com/t/kKKvQWIi
On Mozilla Firefox, there is an alert coming and when we press continue same thing happens over there too:
https://www.screencast.com/t/yniH6QuPUmxQ
https://www.screencast.com/t/ZSVavspAmymb
Any ideas what the problem might be?
Check if the plugin is using http: to connect with Realex - if so then edit that link to use https:
Quotejoomla (3.3.3)
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Hi Jenkinhill,
Thanks for reply.
I checked and plugin is using https: to connect, so unfortunately that does not seem to be it.
Just had a look at the plugin. Don't know if this is the issue.
admin\plugins\vmpayment\realex_hpp_api\realex_hpp_api\getrealex.php
$url = "http://www.realexpayments.com/partner-referral?id=virtuemart";
$logo = '<img src="http://www.realexpayments.com/images/logo_realex_large.png" width="150"/>';
Also some payment processors don't work with DV type SSL certificates such as Let's Encrypt if you are using one of these. I have never used Realex so am having to apply a bit of guesswork here.
Hi Jenkinhill,
Thanks for that - problem solved. Really appreciate your assistance!
JC