VirtueMart Forum

VirtueMart 2 + 3 + 4 => Plugins: Payment, Shipment and others => Topic started by: YZF on May 04, 2015, 19:23:09 PM

Title: An error with your payment method paypal on your store
Post by: YZF on May 04, 2015, 19:23:09 PM
Hello,

After doing some test orders we received the following e-mail message:

-----------------------------

"Hello,
An error with your payment method paypal on your store (store name). The details are logged in the file paypal.2.log.php
. The VirtueMart Team"

-----------------------------

I'm not sure what to look for in the paypal.2.log.php. I checked the old forum posts and it seems like there was an issue with a earlier version of Virtuemart. Currently we are using Virtuemart 3.0.2. and Joomla 3.3.6.

Any assistance is greatly appreciated.
Title: Re: An error with your payment method paypal on your store
Post by: favdes on September 02, 2015, 12:06:13 PM
I've just had the same problem. Did you find the fix to this?

Kind regards


James
Title: Re: An error with your payment method paypal on your store
Post by: GJC Web Design on September 02, 2015, 12:09:53 PM
what does your paypal.2.log.php say?  It is there for a reason...
Title: Re: An error with your payment method paypal on your store
Post by: alatak on September 11, 2015, 08:59:19 AM
Hello
You should have a line on the log file with "ERROR"
and the description of the error.
Can you copy / paste it?
Title: Re: An error with your payment method paypal on your store
Post by: JzTZ on September 12, 2015, 20:54:53 PM
I'm having similar problems (still in Sandbox).
Anyone seeing whats wrong here? (Using VM3)

2015-09-12 16:21:54 ERROR IPN notification: wrong merchant_email: Array
(
    [paypal_data] => Array
        (
            [mc_gross] => 17.14
            [invoice] => 2722019
            [protection_eligibility] => Eligible
            [address_status] => unconfirmed
            [payer_id] => HMUYP52G85QYY
            [tax] => 0.00
            [address_street] => Breugelweg 105
            [payment_date] => 09:25:02 Sep 12, 2015 PDT
            [payment_status] => Completed
            [charset] => windows-1252
            [address_zip] => 3900
            [first_name] => Pieter
            [mc_fee] => 1.02
            [address_country_code] => BE
            [address_name] => <<Name Here>>
            [notify_version] => 3.8
            [custom] => 08aqnlvont44u5q3062487rv22
            [payer_status] => verified
            [address_country] => Belgium
            [address_city] => <<City Here>>
            [quantity] => 1
            [verify_sign] => AqBqA1nSf.CEBj1d5rbDP.LO-woKAFaDPfh0WRSRpAqpNlFr8oEtSyBK
            [payer_email] => testmis@abc123qwerty.com
            [txn_id] => 347843932L651550D
            [payment_type] => instant
            [last_name] => <<Last Name here>>
            [address_state] =>
            [receiver_email] => buy@abc123qwerty.com
            [payment_fee] =>
            [receiver_id] => 46CGMJSS2NB3J
            [txn_type] => web_accept
            [item_name] => Nummer bestelling: 2722019
            [mc_currency] => EUR
            [item_number] =>
            [residence_country] => BE
            [test_ipn] => 1
            [handling_amount] => 0.00
            [transaction_subject] => 08aqnlvont44u5q3062487rv22
            [payment_gross] =>
            [shipping] => 0.00
            [ipn_track_id] => b4739461df8b9
        )

    [merchant_email] => buy@abc123qwerty.com
)


Thank you in advance!
Title: Re: An error with your payment method paypal on your store
Post by: GJC Web Design on September 13, 2015, 00:27:50 AM
Um -- says at the top

2015-09-12 16:21:54 ERROR IPN notification: wrong merchant_email: Array
Title: Re: An error with your payment method paypal on your store
Post by: baggeler on October 11, 2015, 18:18:50 PM

Quote
Hello
You should have a line on the log file with "ERROR"
and the description of the error.
Can you copy / paste it?

Alatak or anybody else, I do have the same message from Paypal, however neither me nor the programmer I asked to test was able to find the location to this file. Could anybody please point to the location where this file is saved (on server/path or on local/user pc, which path)?

Virtuemart Team:
It would be VERY useful to point user WHERE to find more details to an error message or to the error log mentioned. Best would be to add the full link to the error log or at least indicate where to find it...

Related:
http://forum.virtuemart.net/index.php?topic=131031.msg451608#msg451608

QuoteHello,
An error with your payment method paypal on your store (store name). The details are logged in the file paypal.2.log.php
. The VirtueMart Team

Title: Re: An error with your payment method paypal on your store
Post by: GJC Web Design on October 11, 2015, 22:54:08 PM
it is saved in the joomla_root/logs
Title: Re: An error with your payment method paypal on your store
Post by: baggeler on October 12, 2015, 04:25:54 AM
Thanks GJC!
Title: Re: An error with your payment method paypal on your store
Post by: baggeler on October 19, 2015, 14:50:19 PM

Quoteit is saved in the joomla_root/logs

Hmm, found the file but no error messages related to paypal found in there....
Title: Re: An error with your payment method paypal on your store
Post by: dimi2013 on September 14, 2021, 17:43:01 PM
While this is a very old thread, someone may stumble upon it and find this post useful. If you can't find paypal.x.log.php in the root folder, look under JoomlaRoot/administrator/logs.
Title: Re: An error with your payment method paypal on your store
Post by: GJC Web Design on September 15, 2021, 22:15:13 PM
Yes ... it is under where ever you have set your Log path in the Joomla admin config