Hi devs, how are you?
I've heard that will be possible to edit a order in backend of VM 2, like it's possible to edit on VM 1.1.x.
So.. when it will be released? I'm ask because i have a client that needs this feature.
Hi,
I'm not a Dev, but what does your client need to edit?
Currently it is possible to edit the shoppers address, change the order status - i.e. mark it as shipped or canceled and the shop owner can send email comments concering the customer's order from the backend (i.e. ...will be shipped on Friday...).
It is not possible to change the ordered products. I think this done on purpose, so the shop owner has some kind of proof that a product was ordered. This kind of "order log" is especially useful for shops which sell downloadable software and customers asking for a refund because they claim something like "didn't download that, didn't buy that, etc.
Hi @jjk, my client needs to edit shipping method on completed order.
In his application it's not possible to simulate the shipping costs before because he needs to simulate with carrier the value of shipping by each order.
So.. I need the feature presents in VM 1.1 :-\
I really need these features in my shops, too. Can't imagine an online shop not being able to edit orders in backend (i.e. adding products, editing numbers of ordered products, editing shipping, editing paying). These should be basic features in any e-shop!
I also opened several post to get news about the change of orders, but unfortunately I have not been answered yet.
I kindly ask the developers if this feature will be increased to VM2?
least give an answer please
I too need this urgently.
I previously used the original virtuemart, and loved it so much that I not only ran my own store using it, but also my other clients too.
I made the mistake of upgrading to Joomla 2.5 (which isn't a mistake in itself), but then after installing VM2, found that I couldn't edit orders!
I run a business where I need to be able to add/remove items, manually enter shipping charges etc after the order has been placed.
Tearing my hair out, incredibly frustrating.
Hi,
I have the same issue! Expecially this is important when it comes to shipping-costs that often must be calculated after the order is done. Also sometimes customers call and want to change the amount of products they have ordered. This was so good feature in the VM1 that I'm wondering why it has not been done in VM2 also. Would any of the developers know if this is at all going to be implemented?
Thanks!
Anne
Editing a back end order would be very helpful. In doing so It can create a few issues with invoicing, inventory, accounting and tax. In a real sense it is simply going into the data base and replacing a few numbers and updating addresses.
However you have legally just created an invoice number related to a customer that is realted to stock controls, variants and customers addresses.
What really needs to happen is to allow the seller to generate a sale from the back end with the same customer. This would generate another invoice number and a new set of data. Then the accounting issues could be better handled.
The you need have a place that would relate to the original order if any - so you would state that this invoice is related to number eg 2637484. The customer has the original and the new order with a related invoice. the seller has two invoices with out having to backout orders. - rememeber these are accounting issues not just changing numbers. Then the seller has to reset stock correctly.
Maybe the new order would have a place where you see the stock.
Then the seller goes to paypal eg. reimburses the original payment and the new order is sent to the customer to confirm the purchase. If you use paypal - you will note that there is no penalty to return an order but trying to give parts of payments back and then track them is difficult. It is better to make whole and directed payments.
Changing some of the items listed I think would be ok . like emails , but others might not blend as well.
I agree with John
What we need is the ability to add an order from the backend, on behalf of a customer and add/subtract new fees in the new order. - then link the old order and associated total in the cart field and add/subtract the total as a line item after taxation in the new order with a reference number.
This would be a more correct way of processing additional fees/discounts, then changing the order after the fact, as that opens up a ton of legal issues.
* Actually, upon review I think that this might be work for a third party developper as a admin module or plugin...
Hello,
I agree also with both previous posts from rustle and john.
It should be available the way to edit orders or place orders on behalf. Also it would be great if you can apply an extra discount or a fixed price to the order manually.
For example a customer orders a product that needs also installation but doesn't ordered to his original order, so the shopper admin could add it after customer request, or a customer orders a product in wrong color and wants to change it, so you should change it from the backend and also the stock should change.
I really don't think we should be able to change an sales order after-the-fact
As this is rewriting history and opens up a legal can of worms.
If you do this you could end up with multiple records of the same sales order and have different information on them - not good
what we need is means of creating a new order on the customer's behalf and bring forward an old sales order and total as a line item after taxation in the newly created order
Hi devs,
I think the ability to edit an order is a VERY IMPORTANT feature, greatly underestimated by the team. This is stopping me from migrating to VM2 right now.
I think you're stuck with some legal concerns, but you should let the shop owners deal with them. They are much more concerned with the legal issues and the accounting.
I am using a different invoicing system. Why am I not allowed to change the order? Why am I not able to add a discount for my customer? I can not even find the option to change the shipping address, even when my client requests this.
Often a customer decides to use a credit card payment, but the payment fails. Then he asks me to change the payment method to PayPal or bank transfer. Why am I not allowed to do this anymore?
A solution with the invoice problems would be to be able to change the order, then cancel the previous invoice and create a new one with a new number for the same order.
Why do not we open a new post asking some developer to create a component doc?
I am also willing to pay for this work because I really need to change orders on the backend. :-\
Maybe make a list of the features that we need and expect a good developer will come forward to design the component.
http://www.artio.net/virtuemart-tools/vm-invoice-generator
works with VM2
Quote from: John2400 on September 19, 2012, 11:34:04 AM
http://www.artio.net/virtuemart-tools/vm-invoice-generator
works with VM2
And works VERY well at that! I have been running VM-Invoice for almost a year now and it is one of my most used components. It allows me full control over editing the order as well as allows me to manually enter telephone orders for the customer. Can't recommend it enough! And no, I do not have any connection with the developer except that they have some of my money!
So need this.
We frequently get customers ordering downloadable products, checking out as guests, paying by credit card and mistyping their email address - the order goes through, gets confirmed, and their order sent out. They then get in touch to ask where their order is at which point we spot their mistake, but have no means to fix their order for them, other than editing the record in the database or buying a third party extension
Are we supposed to cancel their order, refund their card and ask them to have another go? If we did that, I'd imagine half would go elsewhere.
This is a bug, the product is missing essential functionality. Let the entire order be editable, with perhaps a config setting to enable order editing. If you're worried about legal cans of worms, then implement a write history on the order, who changed what and when, the order history lends itself to this admirably. This particular legal can of worms has already been opened in any case by the ability to edit the database directly, third party extensions and the ability to delete an order.
@Jason Farmer
On next big release (probably 2.1) this functionality will be included, order editing.
Regards
Excellent! What's the rough timetable on that release?
Before Christmas i suppose, middle-end of December.
That's good new, bytelord.
I hope with the functionality to change the order there will be the option to change the payment method and also to let the customer complete the payment later. In VM 1 all this works easily.
The reason for this follows. We have clients trying to make the payment by Paypal, but for some reason this doesn't work and then they want to try to pay by credit card. In VM 1 we are just changing the payment method and voila - the client can do the payment easily. Another case is when the client does not have the sufficient funds to complete the payment at the moment. He asks us to wait for a day to fund his account and then returns and completes the payment.
Hi bladerz,
Not sure about the second one, but i see your point.
Regards
Hello I really need this feature,
I do not understand why so much option that were available in VM1 are not available in VM2.
Do you know when its going to be released?
(ps: dont say im not contributting to the community I have already for 70 euros of plugins (that where available for free in VM1))
Thank you
Has there been any update on this? Would love to be able to fix when a customer screws up and not have to generate a new order.
This is being partially introduced in 2.1 (available for testers soon) so will be in the 2.2 stable release.
As the order represents a contract, in some countries it is not legal to edit an existing order, they have to be cancelled and a new order (ie new contract) made. This is partly why order editing was not included from the start.
I just wanted to chip in regarding the legal aspects mentioned.
I have no need (or opinion) regarding whether or not this should be part of VM, other than I wonder if it should in fact be a third party extension. I imagine many will not use this feature and many perhaps would prefer it not be there.
Still, from a legal point of view, I don't think it will make any difference in any country. Unless a shop owner made the database unavailable to them (perhaps access only given to a third party that were fully compliant with the country's security laws) or had traceable database edits set up (again compliant with local data security / privacy laws) then it would be clear that order editing was possible at anytime anyway. Therefore, be able to do this through the admin rather than through the database is simply a matter of convenience rather than a legal one.
My 2 cents regarding the issue of not being able to edit or create an order in the backend.
Customers are inherently LAZY and do not want to do the work, so I often have to create the orders for them if I want the sale. With VM2 I cannot do this so I LOSE SALES!
I enjoy the fact that when a user does do the work, this helps me ship and complete the order while allowing them to trigger all the great invoice notification features of VM.
In my case I desperately need to be able to create a custom invoice in the backend so that those notification features work, also I often offer clients services that ARE NOT in the VM system as products and sometimes I offer special one time pricing for a particular order. The LACK of ABILITY to create invoices in the backend is a huge NEGATIVE for VM2.
I understand that changing invoices CREATED by customers could cause issues, but I am NOT against not being able to edit INVOICES created by Logged in users. But what if they make a mistake? If that happens - guess who is responsible for fixing it? 9That would be be IF I COULD) If I cancel the order and require the user to START OVER - I could potentially lose the sale - NOT very good for the bottom line.
YES! I am aware that Artio offers a "Custom Invoicing" product, but to be straight - I really dont think purchasing the product for every domain I have is fair. I offer niche service sites and manage the backends independently, so it would cost THOUSANDS of dollars using the Artio Solution. Plus, what if Artio goes outta business, the server or whatever system that holds the key for any particular domain could go away and there goes my custom invoicing.
I really think that being able to control invoicing is a CORE feature that VM2 should have and depending on the business model, maybe the ability to create, edit, change or modify invoices can be turned on or off. But at a minimum Creating Invoices should be available.
Hope to see that change soon, so I can work with VM2 in more depth and recommend it to my other clients as a solution.
Hi,
I recomment using VM Invoice:
http://www.artio.net/virtuemart-tools/vm-invoice-generator (http://www.artio.net/virtuemart-tools/vm-invoice-generator)
With that you can both add invoices backend and edit invoice/delivery note layout etc. Handy tools!
Greetings,
Anne
Thanks Amymattian. Interesting tool.
I wanted to add a feature that you can choose addresses of other users, when you are administrator. So that a vendor can go himself through the process and order in the name of another (order acceptance per phone for example).
There is already a plugin that can Do this.
http://extensions.joomla.org/extensions/access-a-security/site-access/authentication-management/12851 (http://extensions.joomla.org/extensions/access-a-security/site-access/authentication-management/12851)
What really would be nice is the opportunity to change and edit orders for the customer like in VM 1.1. Returns, and exchanges is nice if they could be documented on the order. As an example:
- the customer ordered a camera adapter but he chose the wrong version and returns the old adapter.
- I delete the old adapter on the order and add the new adapter, then my stock is correct
- I send a new item to the customer together with a corrected order
This can of course be made in a better way.
- Maybe the old order should be cancelled and a new order should be created.
- Single lines has to be cancelled on the old order
- The new order should be created from the old one with a single copy command and then changed to show the new items instead.
The second way, cancelling lines in the old order and creating a new order would be the right way to go. The trick is to do it with a minimum of effort. Other items like payment, shipping e.t.c should also be possible to change.
I haven´t looked at the Artio extension but if it can do this then that would be great.
Only my 2 cent :-)
Jörgen @ Kreativ Fotografi
Just had to do this through phpAdmin. There are 2 tables to edit but updating an order isn't to hard if you have the information at hand. Would love to see it actually in the backend features though. We get customers that want to add, or remove an item and having them cancel and/or place another order just isn't an option. We use the notes on the order for such legalities. "Customer Blabla Called on bla bla and asked blabla"
Just to say my humble opinion...
Including the possibility to insert phone-orders would be the best option.
Whoever works with an online shops receives daily calls from customers asking to modify orders, or add goods, or change shipping methods/address, etc.
That's why I like VM1.5's way to edit orders a lot.
For this release, 2.0.18a, I'm using VMinvoice, like suggested before.
I currently use VMinvoice for Delivery notes, in VM1.5, but I will use it for order editing in next J2.5 based release of my shop.
I don't know why VM2 has so many features less than VM1.5, but I like it anyways, so I stick to VM.
Most of all, I like the way I can fix almost-everything with a template hack :-)
And also, it's very easy to develop proprietary software to do production-related tasks like letting the warehouse people manage the order status, creating complex sales reports, forecasting the reorders from our suppliers, etc.
So, VM staff: keep up the good work!
Hi,
I agree with most of the comments in this thread and also desperatly need the ability to modify order via the backend.
For us we may receive an order for 4 items, then we could get a call from the customer to ask to change item 1 from red to green.
Or an item may be out of stock, so we'd call the customer to ask if they want an alternative product. If they say yes we have to amend the order, if they say no and they have 3 other products on the order then we again have to remove that item from the order and issue a partial refund.
So the ability to amend and change order in the back end for a busy online store is an absolute must!
I really just hope its available in future release SOON!
Alternatively could this not be introduced as a 3rd party plugin to VM2?
Are there any DEV's following this thread that are looking to create something and need some backing?
I think the last news release describes something of what has been happening. http://virtuemart.net/news/list-all-news/440-relaunch-of-virtuemart-portal
And of course, backend editing is in the roadmap - http://dev.virtuemart.net/projects/virtuemart/wiki/Roadmap
Third party devs have already been addressing the order/invoicing end of VM2, eg http://www.artio.net/virtuemart-tools/vm-invoice-generator
Why should we have to pay a 3rd party to do something that was basic and stock before. What a flipping rip off. Money grubbing #$%^&*'s
I only need this to fix orders that customers botch up and do not want to reorder or mess with again. They want their product. Whether it be more of one or less or a whole new order that is what the notes would and are used for. Unless the notes feature is just there to be a blank square of useless space. #Frustrated
AFAIK, for VirtueMart 2.1, a developer is already working on the BE order edit functionality. I have no idea when this will be finished, but some code already exists.
I have just upgraded my shop to Virtuemart 2.0.20b, and I like most of what I see. But in some cases, big steps backwards has been taken.
The missing option to edit orders on the backend (prices, mostly) is a big step backwards, please add this back in, cause now I need to have a second product for wholesale customers just to add something simple as a price change or rebate for custumers. Please add it back in soon.
I know its not on topic, but I think that the desicion to remove European Union Mode and replace it with "tax rules" has made it a lot harder to handle VAT for a shop like mine that has custumers worldwide. EU Mode worked perfectly, but this new Tax rules system is giving me grief in the invoices and VAT calculation (like product tax not beeing shown in invoices). Please add this mode back in, so I dont need to set up individual rules for individual shopper groups
Thanks for a great SW.
Any news on this.....My shop is completely crippled after upgrading to Virtumart 2.0.20b - I have no way of handling special orders and wholesale orders.
I must say that this is a huge step backwards for Virtuemart that backend order editing has been removed. Pls put it back in as soon as possible, I am loosing business each day!
Best regards
Jussi - Viacopter
https://viacopter.eu/
BUMP - what is going on with this.
I know its open source, but the missing option to edit orders from the backend is completely crippling my store. HELP!!!
With one swift stroke that has placed Virtuemart among the worst webshop solutions available. ALL other serious webshop systems allows the admin to edit orders from the backend...Virtuemart used to be able to do it too, but I guess someone decided to remove it for some uncomprehensable reason.
!!!!!DEEPLY FRUSTRATED!!!!!!
I've said it before and I will again. Wave $$$ in their face and you will get the attention and help needed from VM staff. They give you the same spew "The forum is based on friendly help and no one is paid and some people might not look that often so be patient"
After months I would think someone has a little insight on a solution that is not another $$ fee for something that is stock in your average backend store.
Quote from: Stonedfury on April 29, 2013, 18:34:33 PM
I've said it before and I will again. Wave $$$ in their face and you will get the attention and help needed from VM staff. They give you the same spew "The forum is based on friendly help and no one is paid and some people might not look that often so be patient"
After months I would think someone has a little insight on a solution that is not another $$ fee for something that is stock in your average backend store.
Well. I am willing to pay for it - money is not the problem! But I cant help but thinking that this was done on purpose, so that some developer can make a plugin and make money from it. But Alas, such a plugin does not yet exist.
200 Euro to the guy that provides a decent solution to add and edit orders from the backend in VM2.
Otherwise, I will have no choice but to look for another solution for my shop or roll back to 1.5. I am loosing business each and every day with this incomprehensable choice to remove a feature that is standard an all decent online shop systems and also used to be available in Virtuemart.
Oh...and I would like to hear from the VM team. A simple message ala "it will be added, we are working on it" or "forget it, not gonna happen" so I can make a decision about migrating to another system. Ignoring many requests for backend order editing is NOT COOL! And I would like to hear just 1 good argument why it was removed?
Here it is. http://extensions.virtuemart.net/vm-orders/finalize-orders-detail Or at least this sure sounds like it. Sold on the virtuemart extension site. Told ya its about the $$ stock feature becomes paid feature.
Quote from: Stonedfury on May 08, 2013, 20:09:03 PM
Here it is. http://extensions.virtuemart.net/vm-orders/finalize-orders-detail Or at least this sure sounds like it. Sold on the virtuemart extension site. Told ya its about the $$ stock feature becomes paid feature.
The way I read this, it does not allow me to edit orders, which is what I need....but thanks anyway - at least you have the decency to post an answer, and I appreciate it. One thing I have learned about the people making VM, is that they are obviously "too cool" to answer a noob like me, or take my issues seriously. But I guess I forgot to say "pretty please" and coat it with sugar.
Its my shop - as the owner, I should damn well be able to make any changes to orders (such as adding/removing products, shipping etc). So far I have not heard a SINGLE good argument as to why it was removed (I could do it in 1.5). This is now a completely unique feature in virtuemart2, that is placing it among the worst shop systems available!
But I guess I am gonna be looking for a new shop system very soon.
Oh there is an extension to edit your orders in backend too. I wish I had the link to it. If I find I will come back here and share with you. Of course it had a fee on it too I believe.
I feel your pain when asking for assistance. I have found that PRO or Banquette is a great person for help.
Quote from: Stonedfury on May 08, 2013, 22:27:12 PM
Oh there is an extension to edit your orders in backend too. I wish I had the link to it. If I find I will come back here and share with you. Of course it had a fee on it too I believe.
I feel your pain when asking for assistance. I have found that PRO or Banquette is a great person for help.
Thanks again. Its nice to see that someone is trying to provide help. Please let me know about that extension, when you find it - I wonder why that has not been posted in this thread, seeing as I am not the only who is frustrated over the decision to totally cripple virtuemart by removing the option to edit orders.
And for the record, I dont mind paying for it. I have already lost several thousands, because customers loose their patience, cancels their orders and finds another shop!
There is a new one out that looks promising. Just released last month, which is why you probably aren't finding references to it in older threads on this topic:
http://forum.virtuemart.net/index.php?topic=114559.0
Disclaimer: We didn't write this extension, nor have we tested or reviewed it yet, so I cannot recommend anything specific about this product. Just passing on the link. I try to stay as up to date as possible on all things Joomla eCommerce. :)
Quote from: PolishedGeek on May 09, 2013, 13:44:28 PM
There is a new one out that looks promising. Just released last month, which is why you probably aren't finding references to it in older threads on this topic:
http://forum.virtuemart.net/index.php?topic=114559.0
Disclaimer: We didn't write this extension, nor have we tested or reviewed it yet, so I cannot recommend anything specific about this product. Just passing on the link. I try to stay as up to date as possible on all things Joomla eCommerce. :)
Thanks.
I will look into this, it seems to solve part of the problem, but from the description it looks like I can´t edit prices, only add products and use preconfigured discounts. Also not clear if unpublished products can be added...If it allows to add unpublished products, I can work around the problem with the price editing by using unpublished clones with different pricing. Not optimal, but better than nothing.
I asked a question about it on their thread.
For the record, I still think that full order editing (like in 1.5) should be allowed on the backend, and Virtuemart will continue to be a crippled solution until this feature is put back in...If there is any good argument as to why it was removed, it has yet to surface!
Quote from: JussiH on May 09, 2013, 16:08:01 PM
For the record, I still think that full order editing (like in 1.5) should be allowed on the backend, and Virtuemart will continue to be a crippled solution until this feature is put back in...If there is any good argument as to why it was removed, it has yet to surface!
It was not removed. Rather, Virtuemart 2.0 was a complete rewrite, so all features needed to be written again.
Order editing has not yet been reimplemented in VM 2 (like some other features that were present in VM1, but are missing in VM2). AFAIK, some developer started working on it in the VM 2.1 branch, but I don't know when it will be available.
Here's another plugin that has already been mentioned, but seems to be "forgotten": http://www.artio.net/virtuemart-tools/vm-invoice-generator
I just played with the demo, and it looks pretty good, providing lots of options when editing existing orders.
I'm still hesitant to pay for it though, as I'm running a small eshop for a non-profit :(
Still anticipating this feature, but joomla 3.5 beckons.
Maybe vm 2.1 will have it.
How to Edit an existing Virtuemart order:
- I go to an existing VM order. Click edit button under the list of products in the purchase order. Each time I click "new" button , it copies that last product from the purchase order.
Then I delete all fields and input the correct information such as quantity, product name, sku, price, etc.
After repeating this process to add 5 additional items and click save, it does not save all 5 new items and instead only adds one new item. [/li]
[/list]
Please let us know how we can edit an existing order. Some customers have ordered the wrong product or they ordered a product that needs specific addons and accessories which is the reason the shop needs this option (so we can add them). Since we process the additional balance through Authorize.net, we need to update the order to reflect the appropriate products which were added or deleted.
Does anyone have an extension that will do this or any advice?
Question 2:
VM 1 used to show the last 4 of the card used on the email receipt they automatically send to us after each customer purchases. The rest of the card number shows up on VM backend in the orders. What can we do to find out the full card number that was used to place the order?
Website Info:
VirtueMart 3.0.18
PHP Built On Linux c19778.sgvps.net 3.12.18-clouder0 #85 SMP Mon Apr 3 10:28:14 EEST 2017 x86_64
Database Version 5.6.36-82.1-log
Database Collation utf8_general_ci
Database Connection Collation utf8mb4_general_ci
PHP Version 5.6.31
Web Server Apache/2.2.24 (Unix) mod_hive/5.5 mod_ssl/2.2.24 OpenSSL/1.0.0-fips mod_auth_passthrough/2.1 mod_bwlimited/1.4 mod_fastcgi/2.4.6 mod_fcgid/2.3.6
WebServer to PHP Interface cgi-fcgi
Joomla! Version Joomla! 3.7.3 Stable [ Amani ] 4-July-2017 08:03 GMT
Joomla! Platform Version Joomla Platform 13.1.0 Stable [ Curiosity ] 24-Apr-2013 00:00 GMT
User Agent Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/60.0.3112.113 Safari/537.36
QuoteJoomla! Version Joomla! 3.7.3 Stable
Update to the latest version - yours has vulnerabilities
VirtueMart 3.0.18Update to the latest version - this has changes to order edit.
Add one line at a time Saving between each edit - check the calculate box as well
QuoteVM 1 used to show the last 4 of the card used on the email receipt they automatically send to us after each customer purchases. The rest of the card number shows up on VM backend in the orders. What can we do to find out the full card number that was used to place the order?
For PCI compliance the full PAN number is not stored. Only the last 4 digits.
QuoteWhat can we do to find out the full card number that was used to place the order?
I suggest that you might discuss this with your payment services supplier